Customer Service Advisor

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers.

Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

• Support customers with queries through inbound telephone calls, emails or our live webchat facility

• Complete an average of 2530 customer calls per day

• Provide a great and memorable customer experience

• Understand regulatory requirements and remain compliant

• Continue to develop knowledge

• Qualifications

  • Experience delivering an outstanding customer experience

  • Experience working in a target environment

  • A high level of resilience communicating with customers

  • Preferable previous call center experience

  • We will teach you the rest with our fantastic training programme and ongoing coaching.

    Further details:

    • Full and Parttime roles available

    • Start date 15th Sept 2025 with face to face interviews 4th, 5th, 11th and 12th Aug

    • All roles will begin with initial 6 weeks of classroombased training running from 09:00AM 17:30PM at our Nottingham office in NG2.

    • Follow completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)

    • Rotational shift pattern Monday Saturday (8am7:15pm)

    • Internal Grade: G

    • Additional Information

      Benefits inc:

      • Hybrid 2 days Nottingham based

      • Great compensation package and discretionary bonus plan

      • Core benefits include pension, bupa healthcare, sharesave scheme and more

      • 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

      • Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, worklife balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

        Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

        Experian Careers Creating a better tomorrow together

        Find out what its like to work for Experian by clicking here