Offer summary

Qualifications:

Strong communication and customer service skills., Experience in client account management or related roles., Ability to coordinate and support team activities., Educational background in relevant fields is preferred..

Key responsibilities:

Manage daily client account activities to meet KPIs.

Communicate with clients to clarify requirements and manage expectations.

Support the development and mentoring of junior staff within the account.

Assist in process improvements and system testing.

Job description

SONOCO-TRIDENT

We are a global supplier of graphics production and pre-media services to over 2,000 of the world’s leading consumer brands. Our mission is to provide outstanding global services to packaged goods companies which ensure that their brand and packaging vision is seamlessly interpreted across all physical and digital media.

We are global pre-media specialists in helping brand owners deliver their products to the marketplace efficiently and effectively. We do this by delivering the following services: Pre-press which includes artwork, repro and design adaptation; Digital Services that include CGI, Animation and e-Commerce Imagery; Creative Services such as retouching and mock ups; Technology Services that help manage your workflows and Business Analysis.

Website

http://www.sonoco-trident.com

We are looking for a suitable candidate to join us as Client Service Representative, working remotely in Indonesia/Thailand/Malaysia.

Working within the Client Service team, the Client Service Representative (CSR) will undertake the day to day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.

Roles & Responsibilities

Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
Schedule production resources where directed
Release completed products in line with the agreed timelines
Preparation of quotes and invoices for client billing
Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice
Support the Management team through the investigation of process improvements, making recommendations for process improvements
Support the introduction of technology changes through system testing, communicating issues/potential issues

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

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