IT Support Specialist
Offer summary
Qualifications:
Basic understanding of IT support and troubleshooting., Experience with configuring and securing devices and accounts., Knowledge of common enterprise tools like Salesforce, Office 365, and Zoom., Ability to work remotely and handle flexible workload..Key responsibilities:
- Onboard and set up new employees with devices and access.
- Manage offboarding by disabling accounts and reclaiming equipment.
- Provide technical support and training to staff on various systems.
- Troubleshoot technical issues related to hardware, software, and access.
Job description
About Us
U Trust Insurance Agency LLC is a USbased insurance agency operating in 28 states. We’re growing fast — and so is our need for reliable, techsavvy support. Were looking for a remote IT Support Specialist who will handle onboarding, offboarding, troubleshooting, and system maintenance for our distributed team.
This is not a fulltime role.
You’ll be paid hourly, based on actual workload and assigned tasks. Some weeks may be busier than others — we’re looking for someone who’s flexible, responsive, and ready to step in when needed.
Your Responsibilities Onboarding & Setup
Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.
Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)
Set up user accounts and access permissions across platforms
Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels
Offboarding & Device Management
Disable user accounts and revoke access to all company systems
Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)
Coordinate equipment recovery or transfer based on HR and payroll decisions
Erase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employee
Organize technical checks and reconfiguration for nextuser readiness (remotely or via local contractors)
Training & Support
Provide technical guidance and create training docs for new users
Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs
Troubleshooting
Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware
Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed
Assist with device replacements, connectivity issues, and software malfunctions
Support users in navigating technical challenges across core tools and platforms
Order, prepare, and deliver laptops and peripherals across Europe, Asia, and the U.S.
Configure and secure devices with 2FA, VPN, cybersecurity tools, and company software (Salesforce, Office 365, Epic Applied, Zoom, etc.)
Set up user accounts and access permissions across platforms
Provide access to shared folders, passwords (1Password), Zoom lines, and Teams channels
Disable user accounts and revoke access to all company systems
Reclaim licenses and seats across platforms (Salesforce, Zoom, Microsoft, etc.)
Coordinate equipment recovery or transfer based on HR and payroll decisions
Erase corporate data and reset devices for reuse, or guide the handover process if equipment is retained by the employee
Organize technical checks and reconfiguration for nextuser readiness (remotely or via local contractors)
Provide technical guidance and create training docs for new users
Help staff understand and use systems like DocuSign, Zoom Phone, Salesforce, and VPNs
Resolve common issues with logins, MFA, OneDrive, Epic Applied, Zoom Phone, and hardware
Handle live support sessions via Zoom or remote access (e.g., AnyDesk) when needed
Assist with device replacements, connectivity issues, and software malfunctions
Support users in navigating technical challenges across core tools and platforms
Troubleshooting
Training & Support
Offboarding & Device Management
Required profile
Experience
Hard Skills
Other Skills
- Troubleshooting (Problem Solving)
- Physical Flexibility
- Communication
- Problem Solving
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