Offer summary

Qualifications:

Previous experience in customer service or support environments., Fluent in English; additional languages are a plus., Strong troubleshooting and problem-solving skills with technical understanding., Tech-savvy with experience in Windows, Mac, and Google Suite..

Key responsibilities:

Serve as the main contact for users via support channels.

Troubleshoot and resolve technical, payment, and product issues.

Collaborate with engineering and product teams to address customer concerns.

Identify opportunities to improve customer experience and support processes.

Job description

Location: Remote in Hungary

At Prezi, we help individuals and teams make their ideas shine through memorable, engaging presentations—whether virtual or inperson. As a remotefirst company, we foster a culture of collaboration, innovation, and impactful work.

We’re looking for a fulltime Customer Support Associate to join our team. Work with us to provide toptier support that enables our users to create visually stunning presentations.

This role is a 1year contract and involves covering 8hour shifts in a weekly rotation (10 AM CET or 3 PM CET starts) to serve European and primarily American markets.

As a Customer Support Specialist:

Be the trusted point of contact for users via all available support channels for technical, payment, and product support.
Become a Prezi expert, offering advice and troubleshooting that helps create engaged customers and drive our growth
Be a crossfunctional stakeholder and representative, responsible for escalating customer issues, from bugs to productrelated, in a timely manner
Collaborate with Engineering, Product, and other teams to resolve technical challenges efficiently.
Participate in continually improving our knowledge base.
Find potential upsell opportunities and help generate leads from customer support interactions.
Identify opportunities where we can improve the customer experience.