Strategic Account Manager

Who we are:

We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from worldclass investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, and Toronto. However, we maintain a remotefirst work culture. #WorkFromAnywhere

• We hire talented, selfmotivated individuals with extreme ownership and high growth orientation.

• We value performance and not hours worked. We believe you shouldnt have to miss your family dinner, your kids school play, friends gettogether, or doctors appointments for the sake of adhering to an arbitrary work schedule.

• Location:

  • UK Remote

  • From Home Beach Mountain Cafe Anywhere!

  • We are a remotefirst company with a globally distributed team. So you can find your productive zone and work from there.

  • About the Role:

    Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, were building a worldclass customer success team to support our fraud, payments, and compliancerelated products as we grow. This role is a combination of Account Manager and Solution Architect. Youll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

    What you’ll be doing:

    • Be the primary point of contact for our customers, attending to daytoday and big picture problems and opportunities and helping maximize the customers ROI in Sardine

    • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.

    • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

    • Speak knowledgeably and advise on best practices relating to fraud and compliance

    • Build, monitor, and communicate KPIs to clients.

    • Provide strategic analysis and critical thinking as we plan longterm expansion.

    • Work with Sardines risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

    • 
      What you’ll need:

      • Youve 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs

      • Youve domain experience in compliance, fintech, or AMLKYC

      • Your analytical skills are second to none; you excel at number crunching and drawing insights

      • You are proficient in using business intelligence tools

      • Youre capable of translating complex strategies into actionable processes and outcomes

      • Youre a natural at building relationships and collaborating with others

      • Youve got strong presentation skills for both virtual and inperson meetings with various stakeholders

      • Youve previous customerfacing experience, preferably with a technical product

      • Youre an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders

      • You constantly think about ways to improve processes

      • You love making customers more efficient as much as we do!

      • Compensation: Base pay range of $120,000 $150,000 + equity with tremendous upside potential + Attractive benefits

        The compensation offered for this role will depend on various factors, including the candidates location, qualifications, work history, and interview performance, and may differ from the stated range.

        Benefits we offer:

        • Generous compensation in cash and equity

        • Early exercise for all options, including prevested

        • Work from anywhere: Remotefirst Culture

        • Flexible paid time off, Yearend break, Self care days off

        • Health insurance, dental, and vision coverage for employees and dependents US and Canada specific

        • 4% matching in 401k RRSP US and Canada specific

        • MacBook Pro delivered to your door

        • Onetime stipend to set up a home office — desk, chair, screen, etc.

        • Monthly meal stipend

        • Monthly social meetup stipend

        • Annual health and wellness stipend

        • Annual Learning stipend

        • Unlimited access to an expert financial advisory

        • Join a fastgrowing company with worldclass professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

          To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.