Offer summary

Qualifications:

Previous experience as a Reddit moderator., Familiarity with Zendesk or similar ticketing systems., Proven experience in customer support or community management., Excellent communication and troubleshooting skills..

Key responsibilities:

Handle and resolve support requests from moderators and users.

Escalate complex issues to relevant teams and ensure resolution.

Collaborate with cross-functional teams to improve support processes.

Maintain documentation of support interactions and stay updated on platform guidelines.

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com .

We are seeking a Community Support Specialist to join our Community Support Team. This role will primarily focus on managing ticketed support requests from our community of moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with crossfunctional teams to enhance the moderator support experience. Additionally, you will provide ticketed support to Reddit users and moderators.

Key Responsibilities

Handle and resolve ticketed support requests from moderators promptly and effectively.

Provide firstline support for nontechnical issues raised by Reddit users.

Escalate complex issues to appropriate teams and follow up to ensure resolution.

Collaborate with crossfunctional teams to identify and implement improvements in moderator support processes.

Maintain comprehensive documentation of support interactions and resolutions.

Stay updated on platform changes and community guidelines to provide accurate support.