IT Performance & Capacity Analyst

IMPORTANT INFORMATION:

• All CVs should be submitted in English.

• This position is open to candidates based in countries where World Vision International is legally registered to operate.

• The IT Performance and Capacity Analyst ensures the stability and scalability of IT systems by monitoring performance and forecasting capacity needs. This role supports datadriven decisionmaking for infrastructure investment and optimization.

  Are you a datadriven thinker who loves ensuring systems run smoothly and scale smartly? As an IT Performance & Capacity Analyst, you’ll help us monitor, forecast, and optimize the performance of critical IT infrastructure that supports our mission in over 100 countries. Youll work with cloud and hybrid platforms, helping us align operations with realworld needs.

  If youre passionate about meaningful tech and want to apply your expertise in a missiondriven environment, we’d love you on our team!

  
  Key Responsibilities:

  • Monitor and assess performance metrics across systems and services.

  • Forecast infrastructure and service capacity needs based on business growth.

  • Collaborate with IT Operations Management (ITOM) teams to align monitoring and capacity planning.

  • Provide performance and capacity reports to technical and nontechnical stakeholders.

  • Recommend optimization actions to enhance operational efficiency.

  • Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.

  • Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organizations new ways of working.

  • 
    Key Skills and Competencies:

    • Bachelor’s degree in Computer Science, Information Technology, or a related field

    • At least 3+ years of experience in IT performance monitoring and capacity planning

    • Deep understanding of IT Operations Management (ITOM) tools for realtime monitoring and performance analytics.

    • Valuedriven decisionmaking, aligning capacity with operational and financial priorities.

    • Problemsolving mindset that anticipates bottlenecks and proposes databacked solutions.

    • Customercentric focus on delivering smooth, scalable digital experiences globally.

    • Applicant Types Accepted:

      Local Applicants Only