Offer summary

Qualifications:

High School Diploma or equivalent., 5+ years of experience in relationship management or client services., 2-5 years of management experience in relationship management., Strong understanding of the payments industry..

Key responsibilities:

Lead and coach a team of Relationship Managers to optimize partner performance.

Identify and pursue revenue-increasing opportunities from customer activity.

Monitor account and portfolio performance; recommend service improvements.

Serve as an escalation point for complex partner issues.

Job description

Exciting Opportunities at Maverick Payments!

Join our fastpaced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us:
Maverick Payments is a familyowned and privately held fullservice payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our whitelabeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other valueadd services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, onboarding, customer support, information technology, and more.

About the Position: The Manager, Relationship Management (RMM) is responsible for leading a team of Relationship Managers to drive growth, increase revenue, and strengthen partner relationships across the agent portfolio. Reporting to the Associate Director of Relationship Management, this role oversees departmental operations, ensures strategic alignment with company goals, and fosters a highperformance team culture. The RMM also serves as a key liaison with partners, ensuring operational excellence and satisfaction.

Essential Functions:Lead and coach a team of Relationship Managers to optimize partner performance and revenue growth.
Identify and pursue valuebased opportunities to increase revenue from customer activity.
Monitor account and portfolio performance; recommend service enhancements to improve partner experience.
Drive product adoption and service promotions to support revenue growth.
Serve as an escalation point for complex partner issues, ensuring timely and effective resolution.
Oversee departmental planning, workload distribution, and performance management.
Manage hiring, onboarding, training, and continuous development of team members.
Approve timecards, manage timeoff requests, conduct performance reviews, and handle disciplinary actions.
Recommend and implement policy and procedural improvements to support business development.
Maintain and strengthen relationships with existing and new partners.
Oversee updates to partner agreements and ensure satisfaction with services.
Implement quality assurance strategies based on business forecasts and support needs.
Manage internal systems, ticketing workflows, and service level agreements (SLAs).
Lead retention initiatives and contribute to policy development.
Support special projects and strategic initiatives as assigned by the Executive team.
Other duties as assigned.
Qualifications:High School Diploma or equivalent
5+ years of experience in relationship management, account management, or client services.
25 years management experience required specific to relationship management.
Strong understanding of the payments industry.
Proven ability to lead teams, manage performance, and drive results.
Excellent communication, problemsolving, and interpersonal skills.
Proficiency in CRM systems and Microsoft Office Suite
Bachelor’s degree in Business, Communications, or related field (or equivalent experience) preferred.
ETA CPP a plus.
Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.
Indepth knowledge of FiservFirst DataTSYS platforms and systems.
Strong analytical skills with the ability to evaluate complex data sets methodically to identify discrepancies and ensure accuracy.
Excellent verbal and written communication skills, with the ability to convey ideas clearly and effectively.
Skilled in conflict resolution, decisionmaking, and problemsolving across varying levels of complexity and ambiguity.
Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects to meet deadlines.
Proven leadership capabilities, including the ability to guide, motivate, and provide constructive feedback to team members.
Strategic thinking with the ability to align departmental initiatives with broader organizational goals and identify opportunities for process improvement.
What We Offer:Competitive Salary, Bonuses and Incentives.
Comprehensive employer sponsored health, vision, and dental insurance programs.
Paid time off, Paid Sick and Paid Holidays.
401K plan with up to a 3% matching contribution.
Commitment to Career Development and Advancement.
Employee Recognition Programs
Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $96k $110k
This position will consider remote candidates in the following states:
AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA.

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

NonSolicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies andor search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a thirdparty agency andor search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.