Operations Director

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public TrustOther Required:

Other

Job Family:

Business Operations

Job Qualifications:

Skills:

CMS, Consultative Approach, Information Technology Infrastructure Library (ITIL), Scheduling, Team Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

We are GDIT. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations Director joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As an Operations Director supporting CMS, you will be trusted to manage project schedules and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. You will need to demonstrate a Consultant Mindset, understanding the bigger picture, breaking down complex problems to design actionable solutions, drive user adoption and champion continuous improvement, and build trust, managing expectations and leading with credibility. In this clientfacing role, a typical day will include:

• Providing structure and guidance, work leadership, and mentorship to multiple remote teams of healthcare business administrators, technical writers, and training professionals who support policy and programmatic questions about the Affordable Care Act.
• Leading the strategic structuring of operational workflows and auditing to ensure scalable, efficient, high quality and consistent service delivery.
• Designing and implementing frameworks to monitor key operational metrics, including performance KPIs, service level adherence, and resource utilization.
• Overseeing the analysis and reduction of case backlogs, establishing governance models and continuous improvement initiatives based on ITIL best practices with a strong focus on incident, problem, and change management processes.
• Collaborating crossfunctionally with development teams to standardize and optimize processes, drive datainformed decisions, and enhance overall operational transparency and accountability.
• Ensuring accurate and timely updates to project schedules and reporting for milestones, project progress, and other operational metrics.
• Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
• Overseeing demonstrations, virtual instructorled trainings, responses to process questions and User Acceptance Testing (UAT) to help the assister community and CMS leadership implement solutions.
• Attending SAFeAgile sessions and ceremonies to summarize business owners’ focus of iterations and ensuring that epics and user stories align to their focus.
• Providing supervision and mentorship of team members.

• REQUIRED QUALIFICATIONS:

  • Bachelors degree and 5+ years of Policy Analyst, Training, andor Healthcare Operations experience
  • Expert experince designing and implementing ITILbased frameworks and governance models for IT operations and service teams
  • Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
  • Experience leading and managing large teams, mentoring and providing performance management
  • Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and nontechnical audiences, and to independently lead various meetings and technical calls
  • Experience supporting the Centers for Medicare and Medicaid Services (CMS)
  • Experience using the Centers for Medicare and Medicaid Services (CMS) JIRA and Confluence tools
  • Working knowledge of health care, the ACA, andor related issues
  • Consistent quality performance rated valued or higher (Internal candidates)
  • Candidate must be able to obtain Public Trust clearance
  • Candidate must have lived in the United States at least three (3) out of the last five (5) years

  • PREFERRED QUALIFICATIONS:

    • Experience supporting Salesforce services and development
    • Strong interpersonal skills to collaborate with customers and internal crossfunctional teams
    • Selfmotivated and well organized with strict attention to detail
    • Ability to understand and manage customer expectations
    • Ability to prioritize and work on multiple projects at the same time
    • Excellent analytical skills, including the ability to integrate information from multiple sources
    • Ability to work independently and interact regularly with government and nongovernment stakeholders at multiple levels of authority

    • WHAT GDIT CAN OFFER YOU:

      • 401K with company match
      • Comprehensive health and wellness packages
      • Professional growth opportunities including paid education and certifications
      • Cuttingedge technology you can learn from

      • The likely salary range for this position is $146,536 $169,050. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

        Scheduled Weekly Hours:

        40

        Travel Required:

        Less than 10%

        Telecommuting Options:

        Remote

        Work Location:

        Any Location Remote

        Additional Work Locations:

        Total Rewards at GDIT:

        Our benefits package for all USbased employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and posttax dollars up to the IRS annual limits and receive a company match. To encourage worklife balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and longterm disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

        We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AIML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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        Equal Opportunity Employer Individuals with Disabilities Protected Veterans