Operations Manager

About Firstbase

Tens of thousands of businesses — from newly incorporated startups to public enterprises — rely on Firstbase to streamline compliance, finance, analytics, and every part of the back office. It is one platform to run your entire company.

Our goal is to make running a business feel like magic. We make it possible by owning the general ledger and unifying data across all business functions. Compliance tasks are flagged — and often resolved — automatically. Realtime business metrics are accurate, accessible, and easy to understand. And if you need to hire a new employee, send an invoice, or file taxes, you can do it from the same interface.

We’re bundling what’s never been bundled. We’re not building an incorporation tool. We’re not building an ERP. We’re not building an AI accountant. We are creating a new category entirely: the Company OS.

How we work

We cherish the moments when noise fades and we move with clarity, confidence, and focus — doing the right thing at the right time. These moments are when our best work happens, and we strive to create more of them.

We value craftsmanship over busyness, clarity over complexity, and resilience above all — whether it takes hard work or patience. We aim high, avoid mediocrity, and speak with fearless transparency.

We believe in accelerated career progression and take pride in growing talent from within, always preferring to promote our own before looking externally.

About the team

The Finance Product team at Firstbase is redefining how companies manage financial operations and backoffice tasks through innovative software and seamless service delivery. Our mission is to create a unified platform that makes complex financial operations intuitive and frictionless. As part of this team, youll bridge product management, engineering, and financial fulfillment services, tackling automation challenges, enhancing internal tooling, and significantly impacting both our internal efficiencies and customer experience.

What you will do

As an Operations Manager at Firstbase, youll ensure the smooth running of daytoday processes within our Finance Product team. Your focus will be on internal efficiency, operational excellence, and creating a streamlined customer experience through proactive management and continuous improvement.

Your responsibilities will include:

• Oversee and optimize internal operational procedures, coordinating closely with product, fulfillment, and technical teams to enhance service quality and reliability.

• Establish and monitor operational standards, ensuring consistency, accuracy, and timeliness across processes.

• Manage relationships with external partners and service providers, handling onboarding, operational coordination, and resolving any ongoing servicerelated issues.

• Serve as the primary point of contact for operational escalations and complex customer queries, working collaboratively with internal teams to ensure swift resolution.

• Identify opportunities for operational enhancements by analyzing processes, developing solutions, and implementing effective changes across the organization.

• Provide operational support during highvolume periods, coordinating resources and managing workload effectively to maintain excellent customer service standards.

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  You should meet the following requirements

  • Be based in a LatAm country (although the position is remote)

  • At least 3 years of experience managing business operations, customer operations, or internal processes within a fastpaced organization.

  • Experience developing and optimizing operational workflows to improve efficiency and team productivity.

  • Proven track record managing and resolving customer and stakeholder issues through clear, effective communication and proactive problemsolving.

  • Excellent ability to coordinate multiple tasks, stakeholders, and priorities effectively, particularly during periods of high operational demand.

  • Strong analytical skills to identify bottlenecks and implement practical solutions that enhance efficiency and reliability.

  • Mediocrity is your enemy. You don’t stop until you get to great. You’re relentless in pursuit of excellence.

  • You speak your mind, challenge assumptions, and present ideas clearly — no fear of conflict. Proficiency in English is essential for effective communication across teams and with international stakeholders.

  • Perks & Benefits

    • Competitive salary & equity: We offer topofmarket pay and a generous equity package — so you’re rewarded not just for your work today, but for the future you help create.

    • Generous raises & stock refreshers: Your impact deserves recognition. We review compensation quite frequently to ensure youre rewarded as your role grows — including stock refreshers so you continue to share in the upside of what we’re building together.

    • Flexible work setup: We offer the freedom to work remotely, embracing diverse work styles, while NYCbased team members can opt for a hybrid setup, spending some days in the office to foster collaboration.

    • PTO & other time off benefits: Take the opportunity to rest and recharge. No questions asked — it’s time to disconnect and come back stronger. Plus, paid sick days, your birthday off, and national holidays.

    • Gear to Thrive: We provide a renewable stipend on day one and every two years to create your perfect work setup — laptops, headphones, and more. It’s about giving you the tools to do your best work.

    • Comprehensive health benefits: Comprehensive health insurance reimbursement arrangement. No matter where you are, you’re covered.

    • Learning & development: We invest in your growth through a dedicated stipend for courses, events, and anything that helps you sharpen your skills and grow in your craft.

    • Parental Leave: We support you through life’s big moments — maternity, paternity, or adoption — with fully paid time off.

    • Generous annual bonuses that grow: Expect a bonus that reflects your hard work — usually about 10% of your base salary in the first year. From your second year, a 20% annual multiplier boosts this, rewarding your consistent performance.

    • Company Gatherings: We host annual retreats, quarterly inperson leadership planning, and occasional coworking days and happy hours — all fully covered to help us connect and have fun in person.

    • Vacation bonus: After 3 years at Firstbase, youll receive a generous vacation bonus to take that dream trip. It’s our way of saying thank you for your commitment — we’re here for the long haul, and we want you to enjoy the ride.

    • Visa sponsorship: We support the best talent — wherever you are from. Firstbase offers visa sponsorship and renewal assistance if you are already in the US, or are looking to move to join our NYCbased team.

    • Accelerated career progression: We grow from within. When new roles open up, we look to our own team first — because we believe in recognizing potential, rewarding performance, and giving our people the opportunity to level up.

    • Interested?

      Even if you don’t check every single box but you’re passionate about the role and want to help build something great, we still want to hear from you. We value diverse experiences and unique perspectives.
      
      Want to work at Firstbase but don’t see an opening that fits your experience? Email us at careers@firstbase.io — we will often “create” a role around a great candidate.