Offer summary

Qualifications:

Fluent in Japanese and English, both written and verbal., Strong communication and interpersonal skills., Experience in customer service or student support roles preferred., Ability to work independently and manage multiple tasks effectively..

Key responsibilities:

Provide high-quality support to students and parents, ensuring their needs are met.

Maintain regular communication with students and families to build strong relationships.

Handle administrative tasks such as processing enrollments and managing online systems.

Assist in onboarding and orientation processes, localizing them for the Japanese market.

Crimson Global Academy (CGA) is a worldclass online school delivering live, realtime learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students limitless potential, together, for extraordinary futures.

We are doing this by:

Igniting a passion for learning that accelerates academic performance and success regardless of age.

Fostering a global community that broadens students perspectives and develops their skills to make a difference on the world stage.

Providing cuttingedge technology for teachers to launch students into their future while giving parents transparency into their child’s education.

And we need your help to take our expansion global! Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fastpaced, with a breadth of daytoday activities and endless development opportunities.

Working hours:

Fulltime, 40 hours per week. The candidate should be available from 9 am to 6 pm in any of the following timezones GMT+2 GMT+9 and be available once a week for a meeting outside of those hours to accommodate for our team meetings with people from different timezones.

Summary:

Our Student Experience Associates are responsible for providing highquality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problemsolving, and the ability to handle various administrative tasks to enhance the student experience.

This role is specifically to support the students and families whose primary language is Japanese.

Responsibilities:

Student and Parent Support:

Deliver highquality service to facilitate positive student outcomes and increase satisfaction.

Ensure students and parents feel supported and receive timely responses to their queries.

Provide personalized solutions considering the students goals, academic performance, and potential barriers.

Communication and Relationship Building:

Regularly check in with students and parents throughout the year, serving as their primary point of contact.

Maintain effective communication channels, including WhatsApp, Email, and be able to manage calls on zoom.

Administrative Tasks:

Carry out administrative duties such as processing subject changes, withdrawals, and reenrollments.

Utilize and maintain our administrative and educational online systems.

Onboarding and Orientation:

Run and improve the parentstudent onboarding process.

Organize orientation sessions for new students and checkin calls with students and parents.

Localise these processes for the Japanese market taking into account feedback from families and the admissions team

Collaboration and Problem Solving:

Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.

Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

Key Competencies:

Enthusiasm for supporting students, parents and their academic journey at CGA

Ability to work independently, prioritize effectively, and strategically solve problems.

Significant learning adaptability and strong grasp of technology and systems.

Building rapport and trust with stakeholders (admissions team, academic team, other CGA teams) and students and their families

Fluent written and verbal communication in English and Japanese.

Collaborative spirit which is open to feedback

Strong time and stress management skills.

Empathy, resilience, solutionfocused thinking

Attention to detail and a high degree of flexibility.

If youre passionate about education and people and looking for a fastpaced, collaborative environment, and want to work with cuttingedge technology then wed love to hear from you!
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