Google agent space

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum 8 years of experience in AI/ML or Contact Center Solutions., Proficiency in Google Agent Assist and Contact Center AI (CCAI)., Experience with Dialogflow ES/CX and Natural Language Processing (NLP)., Knowledge of Google Cloud Platform, Vertex AI, and BigQuery is preferred..

Key responsibilities:

  • Deliver online training sessions on Google Agent Assist and CCAI.
  • Provide practical demos and real-world use cases during training.
  • Create customized training materials and hands-on labs.
  • Assist learners with questions and practical guidance.

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Job description

This is a remote position.

Job Title: Freelance Trainer – Google AgentSpace CCAI

Mode: Online | Type: ProjectBased
Experience: 8+ Years in AIML Contact Center Solutions
Duration: [As per project scope]


ey Skills Required:
  • Google Agent Assist Google Contact Center AI (CCAI)

  • Dialogflow ES CX (Conversational AI)

  • Natural Language Processing (NLP)

  • Integration with CRMs and Contact Center Platforms

  • Knowledge of Vertex AI, BigQuery (preferred)

  • API Integration & Webhooks

  • Contact Center Flows & Agent Assist UseCases

  • Google Cloud Platform (GCP) fundamentals

  • Live training delivery with handson labs

    • Responsibilities:
      • Deliver online sessions on Google Agent Assist CCAI

      • Provide realworld use cases and practical demos

      • Prepare customized training content & labs

      • Support learners through Q&A and handson guidance



Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

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