Sr. Sales Associate

This is a remote position.

The sales employees will be responsible for responding directly to emails ensuring excellent experience for potential customers. This individual is someone who orients to meeting targets without sacrificing customer quality. This position will be responsible for understanding standard operating procedures, following instructions, and have a desire to help future customers. 

• Follow the workflow of the sales department. 
  


• Complete tasks related to answering questions while maintaining the highest quality standards. 
  


• Communicate clearly in written English in emails and chat communications
  


• Quality control of the sales experience and communication
  


• Follow processes and procedures for the department
  


• Understand goals for productivity to ensure targets are met
  


• Receive constructive feedback and coaching when needed
  


• Help your co-workers maintain organization for all sales cases
  


• Other administrative tasks and projects as assigned by manager
  


• Help your team understand standards and operating procedures
  

KPIs:

PERFORMANCE GOALS / KPIs

• Response Time
  




• Chat communications response time is less than 30 seconds from initial outrech
  


• 12-hr turn around for all client communications, completing queue each shift
  

• Daily Targets
  




• 100% Assigned Email Responses
  


• Chat communications within set benchmarks
  


• Work with the management team to develop creative solutions
  

HEROIC CUSTOMER SATISFACTION & SUPPORT

• 5-Star Client Rating
  


• 100% Client Satisfaction
  


• Empower a successful user experience for our users
  


• Timely and Accurate
  

EXPERIENCE AND EXECUTION ESSENTIALS:

Ability to think critically and resolve issues and challenges

Fluent in English and the ability to comprehend and communicate both verbally and in writing

Communicate clearly and quickly to all chat communications 

Have work experience in client services or sales

Have a professional track record within sales or customer service communications

Proficiency in organizational skills and time management

Driven to be self-motivated, reliable, and responsible

Shift Schedule: 8.30 PM ist to 5.30AM IST