Offer summary

Qualifications:

1-3 years of experience in troubleshooting software and fixing bugs., Solid programming fundamentals with the ability to analyze and debug code., Creative problem-solving skills and a collaborative attitude., Knowledge of Google Firebase and React is a plus..

Key responsibilities:

Diagnose and resolve complex software issues to improve user experience.

Contribute to UX improvements and suggest platform enhancements.

Collaborate with end-users, support teams, and engineering to resolve support tickets.

Handle smaller bug fixes independently and participate in development sprints.

Job description

The Role

As a Software Support Engineer, youll dive into our codebase, squashing bugs and enhancing features to directly improve the user experience. This junior role offers incredible handson learning:

Technical Troubleshooter: Become the goto for diagnosing and resolving complex software issues. Learn by doing as you read, debug, and fix code.

Design Collaborator: Contribute your keen eye to our UX, suggesting improvements to make our platform even more intuitive and robust.

Bridge the Support Gap: Team up with endusers, customer support, ops, and engineering to get those tricky tickets resolved and keep everyone happy.

Deliver Impact: Show your skills by independently tackling smaller bug fixes and contributing to larger projects under supervision.

Support & Development Synergy: Balance your time between resolving pressing support issues and participating in our scrum teams development sprints.

What You Bring to the Table

13 years of experience in troubleshooting software, identifying and fixing bugs, with an itch to write your own features.

Solid programming fundamentals – you can confidently analyze and debug existing code.

Creative problemsolving and a collaborative spirit for tackling challenges.

Knowing Google Firebase and react is a plus.

Excellent communication skills to bridge the gap between users and our engineering team.

A genuine desire to become a topnotch software engineer or project manager.

Why Us?

Accelerate your career development in a fastpaced and supportive startup environment thats looking towards the future of technology, including AI.

Gain realworld experience contributing to a product transforming an entire industry.

Enjoy the flexibility of a junior role with the mentorship and guidance to help you reach your full potential.

Were seeking individuals who want to learn, grow, and make a tangible difference in our success story. If this sounds like you, apply now!

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as protected status).