Offer summary

Qualifications:

Valid Health Insurance License in the resident state., High School Diploma or GED., Experience in call centers and remote work environments., Strong customer service and communication skills..

Key responsibilities:

Handle inbound and outbound calls to assist customers with insurance needs.

Explain insurance products, enrollment, benefits, and billing information.

Meet sales goals in a high-volume, fast-paced environment.

Document customer interactions and collaborate with internal departments.

Job description

Job Role: Licensed Insurance Agent
Job Location: 100% Remote

About the Role:
We are seeking Licensed Insurance Agents to join our growing remote team. In this role, you’ll engage with inbound and outbound calls, assist customers with their insurance needs, and help guide them through enrollment, policy management, and benefit inquiries. You’ll work in a fast-paced, sales-driven environment while delivering exceptional service.

Key Responsibilities:

Handle inbound calls and make outbound calls to warm/hot leads or current customers
Provide support on policy info, enrollment, benefits, billing, and cross-selling opportunities
Engage with customers using active listening and probing techniques
Clearly explain insurance products and services
Meet individual and team sales goals in a high-volume setting
Document customer interactions accurately in internal systems
Troubleshoot customer issues related to enrollment platforms
Collaborate with internal departments when needed
Participate in special projects related to process improvement

Required Qualifications:

Valid Health Insurance License (Resident State Required)
Must meet all current continuing education (CE) requirements
Minimum education: High School Diploma or GED
1+ season experience as a licensed agent preferred
Prior call center and remote work experience required
Strong customer service and communication skills (verbal & written)
Experience using Microsoft Office Suite (Word & Excel)
Able to meet individual goals and contribute to team success

Work from Home Requirements:

Dedicated, HIPAA-compliant workspace (quiet and private)
High-speed internet:
- Minimum 30 Mbps download / 20 Mbps upload
Must connect via Ethernet (hardwired only) – no Wi-Fi or mobile hotspot
Ability to receive and set up company-provided equipment
Strong troubleshooting skills for connectivity issues

Available for communication via chat, email, and virtual meetings

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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