Senior E-Commerce Assistant (ZR_25516_JOB)
Offer summary
Qualifications:
3–5+ years of experience in e-commerce operations or similar virtual assistant roles., Proficiency with Shopify, Canva, and Australia Post’s eParcel system., Excellent written and verbal communication skills in English., Strong attention to detail, problem-solving skills, and ability to manage multiple tasks efficiently..Key responsibilities:
- Respond to customer chats and support emails to ensure timely issue resolution.
- Manage order fulfillment by processing orders, refunds, and updating Shopify listings.
- Create and print shipping labels using Australia Post’s eParcel system, ensuring dispatch accuracy.
- Support sales and promotional activities by activating sales and updating promotional materials.
Job description
This is a remote position.
Customer Service & Communication
Monitor and respond to customer chats and support emails
Deliver timely, professional customer service and issue resolution
Generate and send customer invoices
Order Fulfillment & Shopify Tasks
Check “Ready to Ship” queue daily and print express shipping labels by 10:40 AM
Receive daily order lists and process accordingly
Process refunds and update orders in Shopify
Upload, edit, and publish product listings in Shopify
Shipping & Labeling
Create shipping labels using Australia Post’s eParcel system
Ensure dispatch processes are followed accurately
Sales & Promotions
Turn on sales through Shopify-integrated apps
Download and update promotional artwork using Canva
Administrative Support
Perform various admin tasks as needed to support daily operations
3–5+ years of experience in e-commerce operations or a similar VA role
Deep familiarity with Shopify, Canva, and eParcel
Excellent written and verbal English communication
Ability to manage multiple tasks with speed and precision
Strong attention to detail and problem-solving skills
Reliable internet and remote work setup
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
Required profile
Experience
Other Skills
- Customer Service
- Communication
- Problem Solving
- Detail Oriented
- Time Management
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