Web Infrastructure & Support Lead
Offer summary
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or related field., 3–5+ years of experience managing WordPress websites at an infrastructure level., Proficiency with PHP, MySQL, cPanel, and hosting services., Strong understanding of security, backups, and performance optimization..Key responsibilities:
- Manage server environments, hosting configurations, and website optimization.
- Ensure the technical reliability, security, and performance of WordPress sites.
- Handle support tickets and resolve website issues promptly.
- Collaborate with teams on projects, migrations, and client support.
Job description
This is a remote position.
Responsibilities
Lead server environment management, hosting configurations, and website optimization.
Ensure technical reliability, security, and high performance of WordPress sites.
Oversee and execute updates for WordPress core, plugins, PHP, and MySQL.
Resolve issues proactively and maintain structured update logs in platforms like Asana.
Act as the first responder to urgent website issues, minimizing downtime and client disruption.
Design and manage real-time performance monitoring using tools like UptimeRobot, Mailgun, and WP Activity Log.
Manage internal and client support tickets, ensuring timely, accurate resolutions.
Collaborate with cross-functional teams to meet project timelines and quality standards.
Participate in platform migrations, special projects, and quick-turnaround builds.
Provide pre-sales support by evaluating potential client websites for feasibility and risk.
Mentor junior team members and help standardize best practices across the web team.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Solid experience managing and maintaining WordPress websites at an infrastructure level.
- Familiarity with PHP, MySQL, cPanel, hosting services, and version control tools.
- Strong understanding of security, backups, and performance optimization.
- Experience setting up or managing monitoring/alert systems.
- Ability to triage and resolve support tickets with clarity and accountability.
- 3–5+ years in a similar WordPress support or infrastructure role.
- Strong communication skills, especially in remote environments.
- Proficiency in managing server environments (VPS, shared hosting, cloud hosting).
- Experience working with project tracking systems (e.g., Asana, Jira).
- Comfortable with Slack and fast-paced async communication.
Benefits
- Full-time position
- 100% remote work
- Flexible hours (must be responsive during core EST business hours)
- Opportunity to work in a fast-growing digital agency environment
- Growth potential within a tech-forward and client-centered team
- Competitive salary in USD
Required profile
Experience
Other Skills
- Teamwork
- Communication
- Problem Solving
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