Offer summary

Qualifications:

Previous customer service experience, preferably in healthcare or medical office settings., Excellent verbal and written communication skills in English; Spanish proficiency is a plus., Proficiency with healthcare scheduling software and CRM systems., Strong attention to detail and understanding of healthcare administrative procedures..

Key responsibilities:

Handle a high volume of patient calls and communications daily.

Schedule and coordinate patient appointments and manage patient records.

Verify insurance information and process new patient intake documentation.

Coordinate with staff to ensure smooth patient flow and administrative operations.

Job description

This is a remote position.

Schedule:

40+ hours/week, 6 days per week, 8:30 AM - 5:30 PM New York time includes 1hr-unpaid break
EST (Eastern Standard Time)

Join a thriving orthopedic and physical therapy practice as a Healthcare Receptionist, where you'll be an essential part of delivering exceptional patient care through outstanding administrative support and communication. In this role, you'll manage a dynamic, fast-paced environment handling patient inquiries, coordinating appointments, and ensuring smooth administrative operations for a practice that serves hundreds of patients weekly. This position offers the opportunity to grow within a healthcare setting while making a meaningful impact on patient care, all while working with a supportive team that values efficiency and excellent service.

Scope

Reports to practice management team
Handles approximately 150-200 patient interactions daily
Three-month probationary period
Supports practice serving 570+ patient visits weekly

Responsibilities

Handle high volume of incoming patient calls (150-200 daily)
Respond to and manage patient communications via phone, email, and text messages
Schedule and coordinate patient appointments using Zocdoc platform
Process new patient intake and documentation
Verify insurance information and maintain accurate patient recordsUpdate CRM systems with patient information and interaction details
Manage administrative tasks related to patient care coordination
Ensure all daily communications are properly addressed and resolved
Book new patient appointments and manage existing appointment modifications
Coordinate with in-office staff to ensure smooth patient flow