Offer summary

Qualifications:

Minimum 2 years experience in Implementation, Technical Support, or Customer Success., Strong communication skills to explain technical concepts to non-technical users., Experience with APIs, webhooks, and troubleshooting., Familiarity with automation platforms like Zapier or Make.com, and CRMs such as Salesforce or HubSpot..

Key responsibilities:

Lead onboarding and configuration processes for new clients.

Support integrations with third-party tools and troubleshoot technical issues.

Deliver training sessions and create help documentation.

Collaborate with customer success and support teams to ensure client success.

Job description

About The Codebox

The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong, long-term remote teams for global tech companies – with a focus on quality, professionalism, and a people-first approach. Whether you're a developer, support expert, or implementation manager – at The Codebox, you’ll be part of a supportive and international environment that values your skills and invests in your growth.

We’re currently hiring an Implementation Manager to join the team of a fast-growing AI company transforming voice communication through automation and smart integrations.

What You’ll Do

In this role, you'll be at the heart of the client experience – guiding new customers through onboarding, integrations, and long-term success with the platform. Your responsibilities will include:

Leading onboarding and configuration processes for new clients
Supporting integrations with third-party tools (e.g. Zapier, Make.com, CRMs)
Troubleshooting technical issues, with support from the engineering team when needed
Delivering training sessions and creating help documentation (videos or articles)
Identifying ways to improve onboarding and support workflows
Working closely with customer success and support teams to ensure clients achieve their goals

Requirements

What We’re Looking For

2+ years in Implementation, Technical Support, or Customer Success
Strong communication skills – able to explain technical concepts to non-technical users
Experience with APIs, webhooks, and basic troubleshooting
Familiarity with Zapier, Make.com, or similar automation platforms
Understanding of CRMs like Salesforce or HubSpot
Excellent problem-solving and time management skills
Ability to handle multiple onboarding projects at once
Comfortable working in a fast-moving, startup-style environment