Offer summary

Qualifications:

Experience with construction or job management software, preferably Tradify., Strong organizational skills and attention to detail., Proficiency with Google Workspace (Gmail, Drive, Chat)., Ability to create SOPs, training videos, and documentation..

Key responsibilities:

Respond to client inquiries within 24 hours via phone, email, or SMS.

Plan technician schedules and coordinate tasks to optimize travel times.

Support system migration from Servicemate to Tradify and assist with setup.

Create and maintain SOPs, training materials, and documentation.

Job description

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilites:

Client Communication: Respond to all inquiries within 24 hours via phone, email, or SMS; manage bookings and proactive updates.
Job Scheduling: Plan technician schedules, optimize travel times, and coordinate tasks.
System Migration & Setup: Support the migration from Servicemate to Tradify and help set up templates for quotes, invoices, and job cards.
Process Optimization: Create and maintain Standard Operating Procedures (SOPs), training materials, and screen recordings.
Compliance & Documentation: Maintain accurate job records, timesheets, project notes, and compliance documents.
Automation & Tools: Assist with using tools like Google Workspace, Trello/Asana, and AI automation for reporting and task management.
Team Support: Work closely with directors and admin staff to build scalable systems as the business grows.

Requirements

Experience with construction or job management software (Tradify preferred).
Strong organizational skills and attention to detail.
Proficiency with Google Workspace (Gmail, Drive, Chat).
Ability to create SOPs, training videos, and documentation.
Excellent communication skills for managing client interactions.
Experience with system migrations and workflow optimization.
Familiarity with project management tools (Trello, Asana, ClickUp) is a plus.
Bonus: Knowledge of construction industry workflows and compliance.