Offer summary

Qualifications:

Minimum of 2 years experience in support or client-facing roles., Familiarity with STEM-related industries such as tech, SaaS, or engineering., Excellent communication skills and attention to detail., Based in the Philippines and able to work overnight shifts..

Key responsibilities:

Handle support tickets for users of an AI-powered tool.

Work independently in a fast-paced, startup environment.

Participate in a comprehensive training program before starting the role.

Provide exceptional customer support to support the company's rapid growth.

Job description

ABOUT US:

Donna provides premium specialized talent to ambitious business leaders across North America. Learn more about us at https://www.hiredonna.com/.

We're building a new category in the virtual talent space by focusing on exceptional service delivery, comprehensive training, and strategic support that acts as a force multiplier for our clients.

This is an opportunity to join a company that's redefining virtual talent solutions and shaping the future of remote work. By joining now, you'll have a significant impact on our growth trajectory and the opportunity to build something meaningful from the ground up.

ABOUT OUR CLIENT

Our client is a fast-growing, well-funded tech startup building its first customer support team. They're hiring Customer Support Representatives (CSRs) to support their rapidly growing user base for an AI-powered tool that's transforming how developers write code.

Requirements

As a member of the Customer Support team, you’ll handle support tickets. The company is operating at high speed, so the ability to stay organized and work independently is key.

The ideal candidate will have a background in or familiarity with STEM-related industries such as tech, SaaS, data, IT services, engineering, or scientific tools and platforms.

A paid training program, expected to last around 2 to 3 weeks, is scheduled to start on July 28, 2025.

What We're Looking For:

Skilled Customer Support Specialist with at least 2 years of experience in a support or client-facing role, with background in or familiarity with STEM-related industries such as tech, SaaS, data, IT services, engineering, or scientific tools and platforms
Excellent communication skills
Based in the Philippines
Able to work overnight PH shifts
Have a reliable computer and a consistent internet connection
Self-starter with strong attention to detail
Able to thrive under pressure
Sharp, quick-thinking, and highly motivated
Comfortable navigating the ambiguity and fast-paced nature of a startup environment and working with minimal guidance
To meet growing client demand, you may be matched with a role different from the one you originally applied for, particularly if it aligns with your past experience. This shift isn’t just about filling a gap; it’s about placing you where you can make an immediate impact. Rest assured, we’ll equip you with the training, tools, and support needed to thrive and succeed in any role you're matched with.

Role Overview:

Work Schedule: 9 AM – 5 PM Pacific Time
Competitive salary of Php 50,000 - Php 55,000 / month, paid semi-monthly
Additional benefits including health insurance and bonuses coming in 2025
Remote
Full-time
Candidates must be Filipinos based in the Philippines
Holistic Paid Training Program and ongoing coaching, career development, and skill enhancement

Required profile