Offer summary

Qualifications:

Fluent in German and English, both written and spoken., Strong leadership and project management skills., Experience with service management frameworks like ITIL., Technical knowledge of IT systems, cloud computing, or TSI processes..

Key responsibilities:

Manage end-to-end customer service delivery in the health market.

Oversee service quality, costs, and portfolio optimization.

Coordinate with international teams and top management.

Handle escalations and implement efficiency improvements.

Job description

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

We are seeking an Experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success.

FOCUS AREA: OVERALL

Forecast & Cost Controlling overall together with Squad and ensure the correctness within the central FS of HEALTH Account
Drive internal request from different stakeholders
Escation support in front of several customer
Be part of SALES activities to ensure that solution / costing and to take approval from the PBU and as well the communication to them
Support the Tribe Lead
Be flexibel as CDM to work in differen customer areas

Key Responsibilities:

Manage service delivery using ITIL frameworks (incident, problem, change management)
Plan and control service provision in time, quality, and costs.
Oversee multiple service chains and associated costs.
Ensure end-to-end delivery and service quality for customers.
Collaborate with portfolio owners for optimized service delivery.
Possess deep technical knowledge of cloud computing and/or TSI processes.
Ensure accuracy in financials and invoicing.
Approve solutions and manage customer-impacting projects.
Implement efficiency improvement measures and handle escalations.
Monitor quality at the delivery unit level.
Communicate regularly with delivery teams, suppliers, and customers.
Manage and coordinate international interdisciplinary project teams.
Engage with top management and develop global cooperation strategies.
Escalation management / take MoD actions in the year