System Help Desk

Work set-up: 
Full Remote
Contract: 
Freelance
Experience: 
Entry-level / graduate
Work from: 
Anywhere

Offer summary

Qualifications:

Bachelor's degree in IT, Computer Science, or a related field., Proven experience as a help desk technician or in customer support., Good understanding of computer systems, mobile devices, and ERP software., Proficiency in English and excellent communication skills..

Key responsibilities:

  • Serve as the first point of contact for customer technical support via phone or email.
  • Perform remote troubleshooting and diagnose technical issues.
  • Guide customers through problem-solving processes and escalate unresolved issues.
  • Record and follow up on customer interactions, providing feedback for process improvements.

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TSK | Global
11 - 50 Employees
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Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •

    Required profile

    Experience

    Level of experience: Entry-level / graduate
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Hardware SupportHelp Desk SupportComputer SystemsZeptoEnterprise Resource Planning

    Other Skills

    • Customer Service
    • Problem Solving
    • Mobile Devices
    • Communication
    Are you interested?

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