System Help Desk

Work set-up: 
Full Remote
Contract: 
Freelance
Work from: 
Anywhere

TSK | Global logo
TSK | Global
11 - 50 Employees
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Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements

  • Proven experience as ahelp desk technicianor other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Hardware SupportHelp Desk SupportComputer SystemsZeptoEnterprise Resource PlanningCustomer Centricity

    Other Skills

    • Customer Service
    • Problem Solving
    • Mobile Devices
    • Communication
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