Offer summary

Qualifications:

2 to 4 years of experience in Identity and Access Management (IAM)., Experience in development, implementation, or architecture of information systems., Practical knowledge of IAM operations and monitoring tools., Bachelor's degree in Computer Science, Cyber Security, or related field is highly recommended..

Key responsibilities:

Monitor job schedules and track connector health in IAM systems.

Respond to system alerts, create tickets, and perform initial incident analysis.

Escalate system issues to engineering teams as needed.

Work with IAM tools like SailPoint, ForgeRock, CyberArk, and ITSM tools such as ServiceNow and Jira.

Job description

This is a remote position.

Greetings from SDG!!

SDG is a global cybersecurity, identity governance, risk consulting, and advisory company that advises and partners with clients to address their complex security, compliance, and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs.

We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations, and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we do.

We are looking for you to join our SDG family!!

2 to 4 years of industry experience in Identity and Access Management (IAM).
2 to 4 years of experience in development, implementation, or in architecture information systems.
Practical experience in day-to-day IAM operations.
Monitor job schedules (aggregation, provisioning, certification).
Track connector health and task failures in ISC.
Respond to email alerts, system dashboards, or monitoring tools
Acknowledge incidents and create tickets.
Perform initial analysis (e.g., check user status, entitlement assignments).
Escalate to engineering team for system issues, integration errors, or unexpected behavior.
Working knowledge and/or experience with tools such as SailPoint (Identity Security Cloud), ForgeRock, CyberArk, and OutSystems.
Experience with IT Service Management (ITSM) tools such as ServiceNow and Jira.
Understanding and familiarity with Operating Systems (Windows, Unix, Linux).
Required experience in Amazon Web Services (AWS), including services such as EC2, RDS, S3, Route 53, SES, VPC, Security Hub, WAF, AWS ALB or NLB, Secrets Manager, CloudWatch, Lambda and AWS Glue.
A Bachelor’s degree in Computer Science, Cyber Security, Information Security, or a related field is highly recommended