Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., Over 2 years of customer service experience in fast-paced environments like technology, hospitality, or grocery., Strong problem-solving skills and ability to work independently., Excellent written communication skills and technical fluency, including proficiency with Google Sheets..

Key responsibilities:

Reach out proactively to dashers to set delivery expectations.

Resolve dasher issues with empathy and urgency.

Develop workflows to meet service level agreements (SLAs).

Identify trends and communicate findings to improve processes.

Job description

Title: Customer Support Representative-II
Max Pay Rate: $21.00/hr W2
Duration: 07/21/2025 - 09/30/2025
Location: 100% Remote

You're excited about this opportunity because you will…

Proactively reach out to dashers to set clear delivery expectations and instructions
Address ad-hoc dasher issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs
Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools
Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We're excited about you because…

You have a Bachelor's degree or equivalent amount of work experience
You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets

Bonus points for...