National Support Specialist, Multivendor Services - Siemens Rad/RF

Job Title

Job Description

As a Multi-vendor National Support Specialist (Siemens, RAD/RF) to provide on-site and phone support to the field service organization, as required, to resolve complex technical problems and product issues within the multi-vendor modality that are beyond the capabilities of the local Field Service Engineer (FSE) related to: new product introduction, transfer of knowledge, assigned service escalations, and remote support.

Your role:

• Ensures Field Service Engineers (FSEs) use appropriate troubleshooting and repair methodology, coaching and mentoring FSEs to ensure an excellent customer experience throughout the repair; has crucial conversations with FSEs and/or Regional Service Manager (RSM) when warranted.
• Provides leadership, training, and technical assistance to the Field Organization as the modality expert; acts as a consultant over the phone to any field-based associates (i.e. sales and clinical teams) requiring assistance; available for onsite visits.
• Manages and communicates all escalations within their region, taking a leadership role and instructing Customer Support Specialists (CSSs) and FSEs in action plans and repair solution strategies of technical and product issues. Proactively shares new information on processes and solutions to service programs.
• Leads improvement strategies and initiatives for business results. Proactively manages, monitors, and reports on strategies for High Activity Sites (HAS), material usage reduction initiatives, technical part review (TPR), and parts usage.
• Travel will be determined according to business requirements. Must be willing to travel up to 50% and be available 24/7 via phone or pager when scheduled on call.

You're the right fit if:

• You have at least 7 years servicing applicable modality equipment required (Siemens: Rad/RF equipment experience is required), 10 years’ or more experience working for Siemens imaging systems preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• 2 year/Associate degree required; 4 year technical Bachelor’s degree preferred
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to: Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements. Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations). Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $42.82 to $68.51 per hour.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $45.07 to $72.12 per hour.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $47.33 to $75.72 per hour.

The pay range for this position in CA, CT, DC, MA, or NJ is $50.48 to $80.77 per hour.                  

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.