Offer summary

Qualifications:

Bachelor's degree in a relevant discipline., 2–4 years of experience in software implementation or client services., Strong knowledge of Microsoft systems and tools., Excellent communication and organizational skills..

Key responsibilities:

Guide clients through software implementation, offering best practices.

Manage onboarding activities including system connectivity and integrations.

Serve as the primary contact for clients during deployment, ensuring clear communication.

Collaborate with internal teams to meet project milestones and improve client outcomes.

Job description

Job Summary

As an Implementation Analyst at MeridianLink, you’ll play a key role in delivering software solutions to our clients. You’ll lead the full lifecycle of software deployments—from onboarding and configuration to training and ongoing support—ensuring a smooth and successful experience for both new and existing customers.

Responsibilities

-Guide clients through the implementation of MeridianLink’s software, offering best practices and tailored recommendations.

-Manage onboarding activities, including system connectivity and third-party integrations.

-Serve as the primary point of contact for clients throughout the deployment process, ensuring clear communication and timely delivery.

-Collaborate with internal teams to align project goals and resolve issues proactively.

-Track project milestones and ensure all deliverables are met on schedule.

-Identify opportunities to improve client outcomes and contribute ideas to enhance our products and services.

Qualifications, Skills, & Abilities

-2–4 years of experience in software implementation, client services, or a related field.

-Bachelor’s degree in a relevant discipline.

-Strong working knowledge of Microsoft systems and tools.

-Excellent communication and organizational skills.