Client Success and Support Specialist

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

Offer summary

Qualifications:

Proven experience in client success or customer support., Strong communication skills, both verbal and written., Excellent organizational and time-management abilities., Proficiency in Google Workspace and project management tools..

Key responsibilities:

  • Serve as the main point of contact for clients, addressing inquiries and providing support.
  • Organize and coordinate client-focused events like webinars and workshops.
  • Manage email correspondence, follow-ups, and support requests efficiently.
  • Assist in creating resources and ensuring clients achieve their goals.

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Talent hackers
2 - 10 Employees
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Job description

This is a remote position.

We are seeking a proactive and organized Client Success and Support Specialist to provide exceptional client support, coordinate events, and foster community engagement. In this role, you will act as the main point of contact for clients, ensuring their success through personalized interactions, event organization, and effective problem-solving. Your attention to detail and ability to manage multiple tasks will enhance client satisfaction and contribute to a thriving community.

Core Tasks:
● Serving as the first point of contact for agency owners, addressing inquiries and providing personalized support
● Managing email correspondence and ensuring timely follow-ups to address client concerns
● Troubleshooting issues, offering solutions, and improving the overall client experience
● Preparing and distributing newsletters, updates, and other client communications
● Organizing and coordinating client-focused events, including webinars and workshops
● Managing event logistics such as RSVP tracking, reminders, and post-event follow-ups
● Maintaining client schedules, booking calls and meetings, and tracking engagement opportunities
● Handling a ticketing system to resolve support requests efficiently
● Assisting in creating and managing templates, resources, and digital materials for streamlined communication
● Ensuring clients are on track to achieve their goals through coaching and consulting services

Requirements
Must-Haves:
● Proven experience in client success, customer support, or a related role
● Exceptional verbal and written communication skills, with a focus on client satisfaction
● Strong organizational and time-management abilities
● Proficiency in Google Workspace and project management tools like Monday.com or similar platforms
● Ability to multitask and prioritize effectively in a dynamic, fast-paced environment
● A proactive, detail-oriented approach to solving problems

Nice-to-Haves:
● Experience in event coordination and community engagement
● Familiarity with the real estate media industry



Salary:

$600- 800

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Success ManagementGoogle WorkspaceEvent SchedulingProject ManagementCivic EngagementReal Estate Marketing

Other Skills

  • Customer Service
  • Communication
  • Time Management
  • Organizational Skills
  • Problem Solving
  • Multitasking
  • Detail Oriented
Are you interested?

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