Offer summary

Qualifications:

Strong technical support experience, ideally 3+ years., Excellent communication skills, both verbal and written., Ability to learn and adapt quickly to new technologies., Problem-solving skills with attention to detail..

Key responsibilities:

Assist clients with technical issues related to CRMs, websites, and SaaS platforms.

Respond to customer inquiries via phone and email.

Troubleshoot and resolve support tickets efficiently.

Follow up with clients to ensure issues are resolved and provide updates.

Job description

This is a remote position.

Technical Customer Support

We are looking for highly motivated and talented Technical Customer Support Specialist who want to make an impact. This is a unique opportunity for you to shape and grow one of the most important aspects of the company - the customer experience.

You must be savvy and dedicated to learning a multi-faceted product that has constant new feature releases. You will be a major influence on how clients view the company. You must have excellent follow up and problem solving skills to excel in this position.

The Technical Customer Support Specialist will be responsible for answering phones, answering questions, ensuring clients are property set-up and serving on the front line of customer support and solving technical issues. There is a high level of written and verbal interaction with customers on a day-to-day basis that requires a high degree of accountability and timeliness in responses and updates.

Responsibilities:

Experience in a technical support role handling technical issues related to CRMs, websites, financials, data feeds, SaaS platforms, integrations, SSO, and other related topics
Excellent communication skills; you are an expert at breaking down complicated topics and explaining them in simple terms people can understand
Critical thinker with strong organizational and time management skills; you quickly get to the root of problems and can effortlessly multi-task
The ability to be empathetic, compassionate, responsive and resourceful; you are supportive and comfortable handling challenging situations over the phone
A strong curiosity and the ability to learn quickly; you ask great questions!
A focus on solution-seeking in the face of a challenge; you know how to organize and prioritize your workload
Acute attention to detail

Answer phones and respond to client questions verbally and via email
Solve support tickets using a ticketing system like Zoho Desk

Follow up on tickets to keep client updated on status’
Problem solve issues quickly so that they don’t escalate unnecessarily
Recognize that all customers are not the same and come up with unique solutions for each customer/situation
Think creatively and outside the box to help us grow and reach business goals

What we'd love

3+ years’ experience in customer service helping problem solve technical issues
Real estate knowledge a plus, but not mandatory
CRM knowledge a BIG plus, but not mandatory
Quickbooks knowledge a plus, but not mandatory
Having a consultative approach to customer support
Strong understanding of ticketing systems
Not afraid to talk to problem clients
Strong multi-tasking and organizational skills
Fantastic written and verbal communication ability
Technology savvy as you must learn the many facets of our software to be effective
Familiarity with ticketing systems and website support

We are looking for rock stars who love technology and can learn fast. We are growing fast and need stars now that are highly motivated, want to learn, love technology and can contribute to a fun work culture. If you are enthusiastic, positive, love to learn new tech and want to be part of an elite team, send your resume asap.

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