Zeiss Field Service Level 3

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Montreal, Canada and will cover the province.

What’s the role?

The Field Service Specialist (Level III), with little or no supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss instrumentation in the field. Represents Carl Zeiss at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting?

Here’s what you’ll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
• Complete and submit a weekly expense report according to Carl Zeiss policies and procedures.
• Maintain spare parts inventory and service tool calibration according to company guidelines.
• Interface with customers in a professional, pleasant and calm demeanor.
• Maintain effective territory management and expense control.
• May assist in training and mentoring new hires.
• Develop strong relationships with key customers.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows.

Do you qualify?

• Minimum of 5 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.
• BS in Electronics, Industrial Mechanics or related fields preferred.
• Theoretical understanding of basic electromechanical, electronic, and optical systems.
• Basic understanding of troubleshooting techniques and approaches.
• Must have very good verbal and written communication skills.
• Must have strong computer skills with the ability to obtain specific certifications as required.
• Must be self-directed, able to work independently with limited management oversight.
• Multiple project and time management skills are required.
• Experience with several Carl Zeiss Meditec product lines.
• Must have a thorough understanding of schematics and complex technical data.
• Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer

Your ZEISS Recruiting Team:

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.