Support Analyst II

fully flexible
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Educational background in IT, finance, or related fields., Proficiency in SQL, Oracle Database, and Linux or similar OS., Customer service skills and documentation abilities., Knowledge of payments or backoffice applications, with some experience monitoring applications..

Key responsibilities:

  • Provide support for payment and backoffice applications.
  • Monitor application performance and troubleshoot issues.
  • Assist clients and internal teams with technical inquiries.
  • Work in shifts outside regular business hours.

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FIS XLarge http://www.fisglobal.com/
10001 Employees
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Job description

What to bring?

Availability to work in shifts out of business hours

Knowledge in Payments or backoffice applications

Analytical capacity

Knowledge of Linux or similar OS

Knowledge of SQL and Oracle Database

Customer service skills

Documentation skills

It is a plus if has:

Some experience monitoring applications

Speaks English or Portuguese

Some knowledge in Language C++

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Required profile

Experience

Spoken language(s):
EnglishPortuguese
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Analytical Thinking

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