Offer summary

Qualifications:

Excellent verbal and written English communication skills., Strong interpersonal and customer service skills., Highly organized with effective project management abilities., Experience with Oracle NetSuite or similar software..

Key responsibilities:

Process, track, and bill customer orders accurately.

Coordinate with vendors and internal teams on order details and delivery schedules.

Maintain and update order tracking systems and generate reports.

Support client proposals and address client concerns to ensure satisfaction.

Job description

We are seeking a highly organized and detail-oriented fulfillment and Client Support Coordinator to join our team. This role plays a key part in ensuring smooth order fulfillment by supporting sales, project management, and accounting teams. The successful candidate will be responsible for processing and tracking orders, coordinating with vendors, and maintaining clear communication with both internal teams and clients.

This position requires strong communication and interpersonal skills, as it involves regular interaction with clients, manufacturers, and internal departments. The ideal candidate thrives in fast-paced environments, has excellent project management and organizational skills, and can effectively meet deadlines while managing multiple tasks.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities:

Process, track, and bill customer orders with accuracy and efficiency.
Assist in preparing product specifications, pricing research, and vendor discussions.
Submit and manage new customer and vendor forms for approval.
Support the development of client proposals as needed.
Verify and manage manufacturer orders, ensuring accuracy in details and specifications.
Utilize NetSuite or similar software to manage order processing and documentation.
Work with Project Spec and Cap Worksheets (or similar tools) to create and review product specifications.
Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
Maintain and update the order tracking system, providing regular reports.
Coordinate and confirm deliveries and installations with warehouses and client representatives.
Track warehouse receiving of products and ensure proper documentation.
Ensure client satisfaction by assisting with final approvals and addressing any concerns.
Process invoices and maintain well-organized project files.
Participate in team meetings and company initiatives.
Perform other related duties as assigned.

Qualifications:

Excellent English communication skills – both verbal and written.
Strong interpersonal skills – ability to interact effectively with clients and internal teams.
Highly organized with strong project management skills – able to manage multiple tasks efficiently.
Tech-oriented and comfortable with technology – must quickly adapt to various software tools.
Experience with Oracle NetSuite or similar software is required.
Basic understanding of Project Spec and familiarity with Cap Worksheets or similar tools.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Ability to meet deadlines and work efficiently under pressure.
Prior experience in customer service, order processing, or a similar role is preferred.
Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).

About BOLD Business:

Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs.

(Bold Business recruiters always use a "@boldbusiness.com" email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

#LI-REMOTE

Required profile