Offer summary

Qualifications:

Basic knowledge of accounting principles and bookkeeping software., Excellent communication skills for customer support., Ability to handle inbound support calls professionally., Entry-level educational background, such as a high school diploma or equivalent..

Key responsibilities:

Provide customer support through inbound calls and troubleshooting.

Create financial transactions and generate reports using accounting software.

Document issues and solutions accurately in ticketing systems.

Assist in handling various duties across the service desk and accounting departments.

Job description

Description

The dual shared service desk representative and bookkeeper role is a position that is cross functional. The time is split between the shared service desk department and the administration department. While working in a shared service desk the main responsibility will be supporting the client contracts by focusing on carrying out inbound support via telephone as instructed by the Netfor knowledge base. The bookkeeper creates financial transactions and generates reports from that information. The creation of financial transactions includes posting information to accounting software from such source documents as invoices to customers, cash receipts, and supplier invoices. The role also reconciles accounts to ensure their accuracy. The role uses accounting principles based on statutory requirements and policies provided by Netfor.

Key Duties and Responsibilities:

Under general supervision of shared service desk leadership, provide customer support for instructional calls, question and answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment. Answering phone calls with a smile is a must. Able to clearly communicate directions in a user-friendly, professional manner and clearly document the issue and solution in ticketing software. Under general supervision of service desk leadership with minimal supervision from the Accounting department, create financial transactions which include posting information to accounting software such as invoices to customers, cash receipts, and supplier invoices. All other duties as assigned.

Reporting

Reports to a Shared Service Desk Team Lead, with a dotted line to Tyler Kemp. All employee related questions should be directed to the Shared Service Desk.

Work Environment

Office environment. While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands and arms to reach. The noise level in the work environment is usually low to moderate.

Expected Hours of Work
This position is 100% remote from your home office and some overtime might be required. Your 40 hour work week will be split between both departments and it is dependent upon workload and coverage on the phones.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

Required profile