Offer summary

Qualifications:

Bachelor's degree in computer science, Information Systems, or related IT field., ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA)., At least 7 years of IT experience, including 2-4 years of ServiceNow technical development., Experience supporting large IT organizations with SaaS applications and programming in JavaScript..

Key responsibilities:

Support and develop ServiceNow solutions across multiple modules including ITSM, WSD, and HRSD.

Collaborate with project teams to review, design, and implement ServiceNow applications and enhancements.

Manage deployments, perform testing, and support post-production activities for ServiceNow solutions.

Coordinate environment refreshes and support ongoing maintenance and upgrades.

Job description

CoreSphere is seeking an experienced, qualified, and certified ServiceNow Technical Consultant (TC) / System Administrator (SA) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow Developer supporting an existing ServiceNow FedRAMP certified hosted solution for a large US Federal agency. Experience, qualifications, and certifications are listed in the minimum and preferred qualifications listed below.

Preferred candidates will have demonstrated successful experience as a ServiceNow O&M TC/SA across the full agile project lifecycle of activities managing ServiceNow solutions that spans multiple suites including IT Service Management (ITSM), Workplace Service Delivery (WSD), and Human Resource Service Delivery (HRSD). Discovery, and Performance Analytics, Nuvolo, and other custom applications.

Position requires supporting agile O&M development activities using best practices including collaborating with Lead Developer, Business Process Consultants (BPCs) and other Subject Matter Experts (SMEs). This includes reviewing, and/or contributing to with solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, Integration Testing, Performance Testing, and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities of ServiceNow solutions. This includes supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production

Qualifications:

Bachelor’s degree in computer science, Information Systems, or IT related discipline
ServiceNow Certified Application Developer (CAD)
7 years of professional IT experience, including 2-4 years ServiceNow technical development experience with projects of similar size, scope, and complexity
2 years of experience supporting a large IT organization, working with SaaS based applications
2+ years of experience programming JavaScript
Successfully manage customer expectations and ensure the O&M tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality
Collaborate and support the client Project Manager, Lead Developer, BPCs, and client management and SMEs
Certified ServiceNow Certified Application Developer OR
IT Service Management Implementation Specialist within the last 3 years; OR
Certified Implementation Specialist in HRSD within the last 3 years; OR
Certified Implementation Specialist in Risk and Compliance within the last 3 years;
2 years of experience supporting a production instance in any application suite;
ServiceNow Certified System Administrator (CSA)
Experience and/or certification with ITIL practices and O&M support processes
Experience with Advanced custom ServiceNow scripts including: user interface actions; user interface policies; access control lists; client scripts; scheduled jobs; data tables and fields, and REST APIs.; Within the any ServiceNow element: platform, product suites, products, and modules
Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology

Preferred Skills Requirements:

Master’s degree in computer science, Information Systems, or related IT discipline
Certified Implementation Specialist (CIS) in any of the application suites listed above
Experience developing, testing, and deploying ServiceNow AppDev custom applications and COTS applications
ITIL v3 Foundation certification
JAVA Object-Oriented Programming Experience
Experience with managing patches, releases, and platform upgrades
Experience coding with JSP
Experience programming using REST or SOAP API's.
Experience creating, updating, and managing changes to Service Catalogs and Knowledge Base
Experience with data integration
Experience with a scripting language, such as Perl or Python
Experience development SOAP and REST web API's
Experience integrating with LDAP
Experience configuring and developing on Service-now.com platform and report writing
Working knowledge and experience with the following: HTML, CSS, JavaScript, jQuery Languages, SQL Languages
Ability to design, build, configure, develop, test, and deploy solutions directly from requirements and/or high-level designs
Experience building Automated Testing in ServiceNow
Ability to write, understand, optimize, and build Test Classes, Move code to Production Environments.

Professional Requirements:

Consulting experience
Dedicated to customer success and value-based delivery of solutions
Proven success in contributing to a multi-dimensional team-oriented
Proven ability to work creatively and analytically in a problem-solving environment
Excellent communication (written and oral), presentation skills and interpersonal skills
Strong problem solving and troubleshooting skills
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Work Authorization: Must be a US Citizen and authorized to work in the United States; must be able to pass a federal government background check.

Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to our video interviews. We will ask you to send a US Government issued Photo ID with scrubbed out privacy information.

Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state-of-the-art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration.

Benefits:

Competitive Pay
Paid Time Off
Sick Leave
Public Holidays
STD/LTD
Health and Dental
401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check.

CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

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