Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or related field., 5 to 7 years of experience in regional or national account management within the supply chain industry., Strong analytical and problem-solving skills, with a focus on process improvement and customer service., Proficiency in Microsoft Office and Salesforce, with excellent communication skills..

Key responsibilities:

Manage and maintain relationships with assigned accounts, understanding their unique requirements.

Develop new business within the geographic territory through current, lost, and new customers.

Research and resolve customer disputes, perform root cause analysis, and prevent recurrence.

Compile and report on account activity regularly, and support growth initiatives with regional associations.

Job description

This position supports our West Coast region primarily California.

JOB SUMMARY:

The Strategic Regional Accounts Manager supports TRAC’s commercial efforts with day-to-day account management, new business development, and expansion of our suite of services specifically focused on the Motor Carrier community. This role will have a combination of regional account management while supporting a book of national / strategic accounts.

ESSENTIAL JOB FUNCTIONS:

Account Management
- Maintain consistent contact with assigned accounts.
- Develop rapport and an understanding of unique customer requirements.
- Document interactions, requests, resolutions, etc. to create a clear and concise customer history.
- Cross train with other members of the team and function as backup when required.
New business development within an assigned geographic territory. Growth expectations will be from current customers, lost customers, and new TRAC customers.
Inform key accounts of chassis use imbalances, potential associated fees and maintain documentation to correct imbalances. The successful candidate will utilize and refine existing procedural documents.
Research recurring customer disputes and perform root cause analysis to prevent recurrence.
Compile and issue daily, weekly, and monthly reporting as required.
Continued growth of TRAC’s presence with regional Motor Carrier and Marine Associations (i.e. local Traffic Clubs, Port Associations, etc.)
Update Salesforce Customer Relationship Management (CRM) system as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

REQUIRED QUALIFICATIONS:

Bachelor’s degree from an accredited college or university in Business, Marketing, or related field
5 – 7 years’ experience in a regional or national account role within supply chain industry. Preference will be to those with experience selling transportation and or intermodal solutions.
Analytical thinker with a passion for problem resolution, process improvement and excellent customer service.
Outstanding interpersonal skills are required.
Persistence, focus, and attention to details.
Results-oriented professional with exceptional communication skills, including effective writing and verbal skills.
Motivated self-starter, able to work with limited supervision.
Superior problem solving and decision-making skills.
Advanced computer skills (Word, Excel, and PowerPoint) and experience with Salesforce
Flexibility to quickly adapt to change.
Ability to prioritize, meet deadlines and excel in a fast paced and dynamic work environment.
Must work well in a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also able to work independently, prioritize workload and manage multiple tasks simultaneously.