Patient Experience Project Manager

Are you looking to join a company based on excellence and love? Then this is the job for you!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12-week paid parental leave
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About this Position

ChristianaCare is searching for a Patient Experience Project Manager to be responsible for managing and operationalizing performance improvement related projects throughout the Christiana Care Health System under the direction of the Patient Experience leadership. The Program Manager will be the facilitator, analyst, and consultant, assisting and guiding the support teams to redesign and improve processes, behaviors, and outcomes. This role will also develop project plans and timelines, bringing together resources as needed. Works with many functional areas throughout Christiana Care.

PLEASE NOTE: This is a hybrid role with a combination of regular on-site needs and remote working capabilities.  Flexibility is needed for this position as there will be some early morning start time and some later evening end times. Will be discussed further during the recruitment process.

Principal duties and responsibilities:

• Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipates the needs of customers and addresses these promptly and appropriately.
• Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Prepares, analyzes, and presents detailed data and project related information to support the work.
• Assists in developing presentations that provide clear accurate information and are supported with exhibits, Powerpoint presentations, oral and or written reports.
• Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: teamworker.

Education and experience requirements:

• Bachelor’s Degree required; Master’s preferred
• 5+ years of project management experience
• Experience with health care operations
• Proven success managing large projects using multiple project management techniques
• Experience evaluating and implementing new technology solutions
• Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

Knowledge, skill, and ability requirements:

• Strong computer skills in MS Office required: Word, Excel, Powerpoint, and Process Flow charts and other tools needed to organize daily and project work
• Knowledge of project management methodologies, tools and strategies
• Knowledge of information systems.
• Strong skills in data interpretation and trending
• Strong verbal and written communication skills
• Excellent team player
• Strong time-management and organizational skills
• Ability to act proactively and coordinate multiple tasks to meet deadlines while focusing on quality standards
• Ability to work effectively in a fast-paced environment with competing priorities
• Result-oriented approach and detail-oriented mindset to project delivery and output
• Accountable, dependable and strong commitment
• Customer service focused in approach to work, both internally and externally
• Maintains a positive work environment

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.