Offer summary

Qualifications:

Bachelor’s degree in Hospitality Management, Education, Social Work, or related field., 3–5 years’ experience in student housing or accommodation management., Strong relationship-building and problem-solving skills., Proficiency in CRM systems, Microsoft Office, and data management..

Key responsibilities:

Serve as the main contact for homestay and accommodation providers.

Support international students and homestay families with their needs.

Collaborate with the triage team to resolve issues and ensure student safety.

Maintain accurate records and documentation for compliance and audits.

Job description

Who We Are

Mind Base Education's mission is to empower students through expert education and tailored guidance to unlock their true potential, lead enriched lives, and create meaningful, lasting change in their communities. MBE’s platform supports worldwide students with guidance solutions offering tutoring, test prep, language learning, counseling and admission services for college and career success.

Mind Base Education (MBE) is growing their team to connect with students in the USA.

About the Regional Homestay Coordinator position

MBE is currently seeking a Regional Homestay Coordinator (RHC). As an RHC you have strong relationship-building and problem-solve skills, and will serve as the point of contact for all homestay and accommodation matters within your country or region as assigned. A day might see you interacting with international students and homestay families for support and inquiries, while also monitoring adherence to agreed homestay standards while overseeing accurate matching of students based on their profiles and preferences. Working alongside the triage team, you will work to help resolve issues and provide temporary solutions to ensure the safe and supportive homes for our international students. Through your outstanding administrative skills, you will collect and maintain important travel information, keep data updated and current, and prepare well-organized documentation for audit and review.

This full-time permanent position may require occasional in-person student support, as determined by operational needs. Additionally, weekend availability is expected to address urgent matters or emergencies as they arise.

Key Responsibilities

Act as the primary contact for third-party homestay/accommodation providers
Provide support to international students and homestay families
Student Support & Case Management
Working in collaboration with your triage team colleagues, working scheduled or assigned triage shifts
Document service gaps or incidents, while escalating to internal teams as needed
Reporting & Compliance

The successful candidate will have

3–5 years’ experience in student housing management / accommodation management required
Experience with student services, international mobility, or international experience including hosting students or travelling abroad (preferred)
Bachelor’s degree in Hospitality Management, Internal Relations, Education, Social Work, or a related field of study
Skilled in using CRMs, tracking tools, and Microsoft Office Suite (Word, Excel, Email, Databases)
Exceptional Customer Service skills and experience
Native or near-native fluency in Arabic and English is an asset.

Please note that this role can require the successful candidate to provide a clear Criminal Record Check.

How to apply

To view the full scope of this role, please view the complete job description.

If you are interested in communicating with cultures from around the world and having a positive and powerful impact on international students during their studies, please apply with your cover letter and resume.

Required profile