Offer summary

Qualifications:

Strong analytical skills with the ability to work with data., Excellent communication and collaboration skills in multidisciplinary teams., Proactive mindset with ownership mentality and passion for continuous improvement., Advanced or fluent English communication skills..

Key responsibilities:

Analyze collection operations to identify friction points and improvement opportunities.

Translate customer feedback into technical requirements for engineering teams.

Collaborate with engineering, data, and business teams to implement solutions.

Monitor key performance indicators and suggest data-driven strategies to improve debt recovery.

Job description

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

About the role: Love solving complex problems and transforming customer pain points into real solutions? Join our Collection team as a Strategic Analyst and become the bridge between customer needs and technical innovation!

You won't be handling direct customer service—instead, you'll be the key player translating customer challenges and demands into actionable solutions alongside our engineering team.

This role is perfect for someone who thrives on investigation, connecting dots, and driving direct business impact.

What You'll Be Doing

Investigate & Identify: Analyze collection operations to pinpoint friction points in the customer journey and uncover improvement opportunities.

Translate Customer Voice: Collect, interpret, and prioritize customer feedback and demands, turning insights into clear technical requirements.

Bridge Teams: Work closely with engineering, data, and business teams to propose and implement the best solutions for collection challenges.

Drive Strategy: Monitor key performance indicators and suggest data-driven strategies to increase debt recovery rates.

Connect the Dots: Serve as the crucial link between business needs, data insights, and technology solutions.

What You'll Need To Succeed

Are Analytically Sharp: Have strong analytical skills to work with data and transform information into actionable insights.

Communicate & Collaborate Well: Excel at communication and thrive working in multidisciplinary teams with engineers, product managers, and business stakeholders.

Own & Improve: Have a proactive mindset with an ownership mentality and passion for continuous improvement.

Love Problem-Solving: Enjoy investigating complex operational challenges and finding creative solutions.

Think Strategically: Can see the big picture while managing tactical execution.

Advanced/fluent english for communication

Nice to Have

Collections Experience: Previous experience in debt recovery, collections, or related financial operations.

Technical Curiosity: Comfort working closely with engineering teams and understanding technical constraints.

Data Analysis Tools: Familiarity with analytics platforms and data visualization tools.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

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