Offer summary

Qualifications:

HBO/WO level education with relevant professional training., At least 3 years of experience in a similar Business-IT role., Knowledge of CRM systems, especially Microsoft Dynamics 365 Customer Service and Sales., Experience working in Agile development environments..

Key responsibilities:

Translate business requirements into technical solutions using MS Dynamics and Power Platform.

Collaborate with stakeholders and suppliers to ensure project success.

Guide changes through analysis, configuration, and testing phases.

Contribute to the development of CRM Dynamics aligned with customer service strategies.

Job description

On behalf of one of our clients, we are seeking a Business Information Analyst specializing in CRM and Power Platform to join their team in Zwolle, Overijssel. This role offers an exciting opportunity to contribute to the organization's customer relationship management and digital transformation efforts.

Job Description

As a Business Information Analyst, you will:

Translate business requirements into technical solutions, primarily using MS Dynamics and Power Platform
Work in an Agile team to deliver on customer promises
Bridge the gap between customer needs and technical solutions within the company's architectural framework
Collaborate with various stakeholders and liaise with suppliers
Guide changes through analysis, configuration, and testing phases
Contribute to the development of CRM Dynamics along six key pillars of customer service strategy

Requirements

HBO/WO level education with relevant professional training
Minimum 3 years of experience in a similar role, preferably at the intersection of Business and IT
Experience with configuring and/or testing in an Agile development environment
Ability to create technical architecture within the company's architectural vision
Knowledge of commercial processes and customer relationship management
Experience with Agile working methods
Knowledge of Microsoft Dynamics 365 Customer Service and Sales, and Power Platform is highly desired

Benefits

Competitive salary up to €70,121 per year (including holiday pay and 13th month, excluding variable compensation)
Variable Collective Performance Bonus of up to 9% of annual salary
Flexible benefits system allowing exchange of time and money
Excellent study cost arrangement
Good pension provision
Travel expense reimbursement and work-from-home allowance
Discount on insurance products

Additional Information

This position is for a fixed-term contract with the prospect of permanent employment, based in Zwolle. Our client is a cooperative insurance company focused on innovation and customer-centric solutions.

If you have a similar background or experience in business analysis, CRM systems, or Power Platform, we encourage you to apply. You might also be suitable for some of our other vacancies from other clients, or you can send us your CV as an open application.

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