Client Service Officer

• Permanent, Full-time opportunity
• $75,252.28 per annum plus Superannuation
• Join the City Services & Living Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Participate in the development and implementation of streamlined administrative systems and processes to support the day-to-day operations of the department.

What you’ll be doing:

• Develop staff rosters which are client centred, considerate of individual client and staff s needs, cost effective and prepared in a timely manner.
• Provide accurate and complete data, information, and reports in relation to rostering client services and advise changes to care and service delivery.
• Actively participate in the implementation of the Continuous Quality Improvement Program as it applies to Aged & Disability Services.
• Collaborate with clients, fostering an understanding of their needs and aspirations to explore options and develop actions that will best meet their needs.
• Actively foster a learning environment and contribute to regular learning opportunities for colleagues.
• Actively seek opportunities to reflect and learn in order to improve practice.

The skills and experience you’ll bring to the role:

• Ability to plan and organise own work and set priorities in order to achieve specific objectives within available resources and timetable.
• Ability to maintain professionalism, integrity, and confidentiality.
• Ability to complete tasks despite distractions and interruptions.
• Excellent verbal and written communication skills including the ability to gain cooperation and assistance from a broad range of people with diverse backgrounds.
• Ability to prepare routine reports and correspondence.

Required Certifications & Qualifications

• Certificate or Diploma in Office/Business Administration, or lesser formal qualifications with relevant administrative experience.   Experience preferred in Aged and/or Disability Care Service Provision.
• Experience in maintaining administrative systems including demonstrated computer proficiency and use of client management software.
• Knowledge of local Aged and Disability Service providers.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Position Description