Offer summary

Qualifications:

At least 1 year of experience in a call center handling 100+ calls daily., Over 4 years of experience managing high-profile voice accounts., Proficiency in conversational and written English., Reliable internet connection and a quiet workspace..

Key responsibilities:

Handle inbound calls to log package deliveries and assist couriers remotely.

Engage with customers to address their needs, complaints, or issues.

Document call information according to standard procedures.

Maintain high levels of customer care in a fast-paced environment.

Job description

This is a remote position.

Paid hours per week: 37.5 hours

Job Role Overview
We are seeking an experienced Customer Support Representative to join our team and handle their customer calls of about 100 a day. The successful candidate will be responsible for the following responsibilities:

Responsibilities

Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
Confirm or clarify information and diffuse angry clients, as needed.
Document all call information according to standard operating procedures.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment

Requirements

1+ years of experience in a call center environment of at least 100 calls per day.
4+ years of experience in handling high-profile voice accounts is a MUST.
Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
Strong interpersonal skills, multitasking abilities, and organizational skills.
Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
Coachable, Punctual, Assertive, and Diligent.