Offer summary

Qualifications:

Minimum of 10 years' experience managing IT projects., Extensive experience with enterprise content management and capture solutions., Experience managing large-scale electronic document management systems., Knowledge of DPS policies, workflows, and Louisiana state projects..

Key responsibilities:

Provide daily project management support and documentation.

Monitor project deliverables, risks, and issues, and implement mitigation strategies.

Conduct cost/benefit analyses and track project specifications.

Support ongoing processes and recommend improvements.

Job description

Title: Support Services Program Manager
Location: Remote, LA
Duration: 3+ years

Job Description:

The scope of the proposed services will include the following:

Provide day-to-day project management support.
Creation of project documentation: status reports, project schedules and plans, meeting minutes, track risks and issues, other documentation as needed.
Activity and resource planning.
Analyze project risks & issues and identify ways to mitigate them.
Process monitoring.
Monitor project deliverables.
Conduct cost/benefit analysis.
Document specifications and requirements tracking.
Provide day-to-day support for on-going processes.
Provide on-going evaluation and improvements for processes; work in needed areas to provide support services for agency's workload demands.

Expertise and/or relevant experience in the following areas are mandatory:

10+ years' managing IT projects.
10+ years' experience working with enterprise content management and enterprise capture solutions.
Familiarity with DPS policies, processes and workflows.
Experience managing projects for, or on behalf of, the State of Louisiana.
Applicant should have prior experience with large-scale electronic document management systems and workflows.
2+ years' experience administering and managing large projects.
Experience with rate setting, cost allocation and invoicing.
Experience determining and establishing line of service costs.
Experience managing task orders.
General understanding and experience with electronic document management systems and workflows.

Required profile