Offer summary

Qualifications:

Fluency in both English and Spanish, verbal and written., High school diploma or equivalent., Previous call center experience preferred., Strong soft skills such as empathy, active listening, and professionalism..

Key responsibilities:

Answering inbound calls promptly and professionally.

Communicating fluently in both English and Spanish.

Gathering accurate information and taking clear messages.

Scheduling appointments and providing general client support.

Job description

Who are we?

At AnswerHero, we’ve been the voice behind thousands of growing businesses since 2010.
We’re not your typical call center. We don’t do telemarketing, collections, or tech support. Our focus is on message taking, appointment scheduling, and providing exceptional first impressions — all in real-time.

If you’re a compassionate communicator who values meaningful interactions and wants to grow professionally, we want to hear from you!

What You'll Do

As a Bilingual Phone Operator at AnswerHero, you’ll be the first voice our clients’ customers hear — and a vital part of their business experience. Your responsibilities include:

Answering inbound calls promptly and professionally
Communicating fluently and confidently in both English and Spanish
Gathering accurate information and taking clear, concise messages
Scheduling appointments and providing general client support
Following client-specific call-handling instructions and protocols
Ensuring each caller has a helpful, courteous, and efficient experience

Requirements

What does it take to be a part of the #HeroSquad?

Fluency in both English and Spanish (verbal and written)
High school diploma or equivalent
Previous call center experience preferred
Strong soft skills — empathy, active listening, and professionalism
Attention to detail and strong organizational habits
Dependability and punctuality

Benefits

Why You'll Love Working at AnswerHero

Thorough Training Provided: No prior experience? No problem. We’ll prepare you to succeed.
Room to Grow: At AnswerHero, we believe great team members should have the opportunity to grow.
Supportive Team Environment: You’ll feel connected and appreciated from day one.
Meaningful Work: Every call you take has a direct impact on real business.
Flexible Setup: Remote-friendly options available

Join Us!

If you're ready to turn your bilingual communication skills into a career — and help others along the way — we want to meet you. Apply now and become a trusted voice in the AnswerHero family.

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