Offer summary

Qualifications:

Fluent in German and proficient in English., Previous experience in customer support or similar roles., Excellent communication skills with a focus on customer service., Willingness to relocate to Greece and adapt to a new lifestyle..

Key responsibilities:

Provide customer support via live chat, email, and phone for German-speaking clients.

Respond to inquiries, troubleshoot issues, and manage complaints.

Assist users in navigating the gaming platform to enhance their experience.

Document customer interactions accurately and collaborate with colleagues to meet service goals.

Job description

Next Job Abroad is thrilled to present a fantastic opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in beautiful Greece. This role is perfect for individuals eager to leverage their language skills while enjoying the perks of living in a stunning Mediterranean locale, with fully paid relocation assistance to support your move.

In this position, you will play a key role in providing exceptional customer service to our German-speaking clients. Your abilities will directly impact customer satisfaction, ensuring that all inquiries and issues are managed efficiently and professionally.

Key Responsibilities

Provide top-tier customer support through live chat, email, and phone for our German-speaking customers.
Respond to customer inquiries, troubleshoot issues, and manage complaints with a focus on delivering a positive experience.
Assist users in navigating our gaming platform, ensuring they make the most of our services.
Collaborate effectively with colleagues to meet service goals and uphold quality standards.
Accurately document customer interactions in our support systems for effective follow-up.
Engage in ongoing training to deepen your understanding of our products and improve service delivery.

Requirements

Fluent in German and proficient in English; additional languages are a plus.
Previous experience in customer support or a similar role is preferred.
Outstanding communication skills with a strong emphasis on providing excellent customer service.
Ability to thrive in a fast-paced environment while managing multiple customer inquiries.
Familiarity with customer support software and CRM systems is advantageous.
Willingness to relocate to Greece and embrace a new lifestyle.
A genuine interest in gaming and knowledge of the iGaming industry will be considered beneficial.

Benefits

Career growth opportunities in a renowned company.

International & diverse work environment.
Competitive performance bonuses.
Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
Fully remote (within Greece) working setup.
Yearly salary around €23.000.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Work for a Great Place to Work-Certified Company.
Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company.
This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!