Offer summary

Qualifications:

Secondary school diploma is required., Native-level proficiency in Dutch or Flemish., Basic PC skills are necessary., Previous experience in sales or hospitality is advantageous..

Key responsibilities:

Engage with customers to manage orders and inform them of delivery changes.

Handle customer inquiries via phone or email about orders and products.

Offer additional products and promotions during customer interactions.

Maintain professionalism to ensure customer satisfaction and meet sales goals.

Job description

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

As a Sales Support Agent, you'll play a key role in ensuring customers receive top-notch service for home delivery of frozen food and wine. The role involves engaging with existing clients to manage orders, inform them of any delivery changes, and offer additional products while contributing to the overall success of the company's sales campaigns.

Your role

Outbound Sales: Contact customers to update them on delivery schedule changes, reschedule missed deliveries, and gather orders for upcoming planned deliveries or holidays. You’ll also have the opportunity to offer complementary products and special promotions during these calls.
Inbound Support: Handle customer inquiries through phone or email, including order placement, appointment cancellations, rescheduling delivery visits, and addressing general questions about products or services.
Customer Care: Maintain a high level of professionalism in all interactions, ensuring both customer satisfaction and meeting company sales objectives.

Requirements

A secondary school diploma is required.
Previous experience in sales or the hospitality sector is advantageous.
Native-level proficiency in Dutch or Flemish is essential.
Basic PC skills are required.
References from previous employers may be requested if necessary.

Skills

Confidence, empathy, and a positive, enthusiastic demeanour are crucial. You should handle customers with care and understanding, without being pushy.
Proactively lead conversations, ask relevant questions, and make suggestions with a focus on achieving results.
Willingness to embrace changes and view them as opportunities for improvement.
Collaboration is key to success, with an emphasis on prioritizing team goals over individual ambitions.

Benefits

Market-based basic salary
A three-day initial training session will combine classroom instruction and on-the-job learning to prepare you thoroughly for the role.
Fun, people-oriented call center
Flexible work options include working from the office, hybrid work after an initial period, or fully remote positions depending on your location.
Full-time (40 hours per week) and part-time (minimum of 30 hours) options are available.
Opportunities for promotion to roles like Senior Agent or Team Lead, based on project needs.
Private health insurance and a relocation package are offered.