DoD SkillBridge: Service Coordinator (471936) at Vets2PM

Offer summary

Qualifications:

Active-duty U.S. Military Members eligible for DoD SkillBridge., Strong communication and customer service skills., Ability to coordinate and dispatch service resources., Interest in building automation, HVAC, electrical, or related technical fields..

Key responsibilities:

Respond to customer service requests via phone or email.

Create work orders and schedule service resources.

Coordinate with technicians and support teams for service delivery.

Follow up with customers to ensure satisfaction and handle billing.

Job description

This is a remote position.

DoD SkillBridge Internship: Service Coordinator (471936)
SkillBridge Host Company: Siemens
SkillBridge Provider: Vets2PM LLC
Location: Remote (Per DoD SkillBridge Guidelines)

Applicants must be active-duty U.S. Military Members who qualify for the DoD SkillBridge Program.

To Apply:

Go to www.vets2pm.com/skillbridge and complete the SkillBridge interest form.

Return to this posting and click ‘Apply’.

About the company:

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. 

This opportunity is unique to active-duty US Military Service members with formal approval to participate as a SkillBridge Intern in collaboration with Vets2PM’s authorized DoD SkillBridge program.  

Curious to see how Siemens recognizes the Military Community? CLICK HERE: Military Video

Our Three Main Business Groups that you could be assigned to:

Building Automation:  HVAC Controls, Lighting Controls, & Mechanical/Electrical Services

Fire/Life Safety:  Fire Alarm, Mass/Emergency Communication, and Sprinkler/Suppression

Security: Integrated Surveillance and Access Controls

Desired Military Experience, Backgrounds and/or Aptitude: 

Civil Engineering (HVAC & Electrician)/ Gas Turbine Electricians 
Mechanical/Electrical/Electronic Systems 
Automation/Integration Technicians 
Nuclear Engineering/Power/Energy & Nuclear Plant Operator 
Satellite/Radar Systems 
Comm Techs 
Fire Control Navaids 
Submarine Electronics/Computer Techs 
Avionics Systems & more!

Why do we have this role?

Service Coordinators answer calls from customers, determine customer needs, and coordinate required services that help customers to reach their business and facility goals. Service Coordinators handle call scheduling and dispatching for preventive maintenance, on-call service, service projects, and parts orders. They are also responsible for submitting invoices to the billing department.

When are they involved?

Service Coordinators are the front-line contact for customers requesting service.

Who do they support?

Customers – Service Coordinators respond to incoming customer calls and ensure that the correct resources are dispatched to respond to the call. They also inform the customer when to expect a technician to arrive on site.
Client Service Managers (CSMs) and Associate Client Service Managers (ACSMs) – Service Coordinators meet monthly with CSMs and ACSMs to review upcoming service agreement preventive maintenance activities.
Field Service Specialists, mechanics, and inspectors – Service Coordinators dispatch service calls to Field Service Specialists, mechanics, inspectors and coordinate those calls with the customer.
Digital Service Center (DSC) – Service Coordinators dispatch calls to the DSC for remote service.

What are their main tasks?

Handle incoming customer service requests via the phone or email.
Create work orders and schedule and dispatch appropriate resources to execute preventive maintenance and customer service requests.
Order and track parts and subcontractors in support of maintenance plans and service calls.
Proactively follow up with customers after completion of services to ensure a high level of satisfaction with quality of work received.
Submit billing requests to the Billing Coordinator.

[NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Vets2PM Provides:

Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.

PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.

Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.

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