Offer summary

Qualifications:

Experience in emergency response, customer service, or call center environments., Strong communication and interpersonal skills, fluent in English., Ability to work under pressure and manage multiple tasks., Proficiency in MS Office and willingness to learn new systems..

Key responsibilities:

Provide initial response and assistance to client incidents worldwide.

Coordinate resource dispatch and manage case lifecycle.

Collaborate with internal teams and external partners on emergency procedures.

Maintain accurate incident records and contribute to process improvements.

Job description

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking a Global Assist Specialist to join our team. This remote, home-based position can be located anywhere in the United Kingdom.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM.

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As an International Operations Responder, you will report to the Lead International Operations Responder and play a vital role in managing initial incident reports, coordinating resource dispatch, handling emergencies, and ensuring effective communication.

What you'll do:

Provide initial response and assistance to client situations worldwide

Collaborate with client stakeholders and manage case lifecycle

Record incident/case details in our Case Management System

Understand client emergency procedures

Coordinate medical treatment and security with clinical team and partners

Collaborate with internal partners on Mass Communications Platforms

Use case management system and Microsoft Office for data administration

Contribute to process and procedure development in line with client requirements

Attend regular team meetings and ensure effective handover/feedback

Escalate issues, risks, and ideas when necessary

Provide support to Intelligence team and other duties as requested

What you'll bring:

Experience in emergency response, customer service, or call center environment

Good communication, interpersonal, and administrative skills, including fluency in English (verbal and written)

Ability to work under pressure and manage multiple tasks simultaneously

Problem-solving and critical thinking abilities

Empathy, professionalism, and calmness in stressful situations

Flexibility to adapt to changing needs and priorities

Self-motivation and proactive approach to work

Proficiency in MS Office and willingness to learn new systems

Excellent customer service skills

Availability to work flexible hours including days, nights, weekends, and holidays.

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About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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