Offer summary

Qualifications:

Minimum 5-10 years of experience in an M365 role., Microsoft 365 Certified: Administrator Expert or equivalent certifications., Strong understanding of Microsoft security domains and M365 administration., Relevant tertiary qualifications or IT industry certifications..

Key responsibilities:

Manage and maintain customer M365 environments and technologies.

Provide technical support and troubleshooting within SLA agreements.

Create and maintain technical documentation and knowledge base articles.

Assist with reporting, escalation, and after-hours support as needed.

Job description

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an

organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Requirements

Mandatory

Minimum 5-10 years’ experience in an M365 role

Strong Understanding and Working experience in Microsoft and other Key Security Domains:

Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations
Manage Microsoft Endpoint Management (Intune / Autopilot etc)
Manage Microsoft 365 governance and compliance.
Manage Microsoft 365 Defender Suite
M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)
Hybrid Environments using Microsoft 365 Services
Understanding of Microsoft 365 lighthouse / Partner Centre

Desired

Previous experience within a Managed Services Provider (MSP)
Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
Implement Microsoft/Office 365 services.
Access & Privilege Cloud Platforms
Modern Work management around Apple support services.
Wintel experience around servers and Active directory services

QUALIFICATIONS:

ITIL certification
Appropriate Tertiary qualifications and/or IT Industry Certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory or have one of the following prerequisites:
Endpoint Administrator Associate
Teams Administrator Associate
Identify and Access Administrator Associate
Security Operations Associate
Information Protection and Compliance Administrator Associate
Any other valid Microsoft certificate is desired

RESPONSIBILITIES:

The primary role of the M365 System Engineer is to deliver exceptional customer service while managing and maintaining our customer environments.

As a M365 System Engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues.

Other core responsibilities include:

Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements.
Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
Create and maintain technical documentation for bA customer environments
Providing escalated support from our neighbouring support teams.
Create knowledgebase articles and process documents
To provide after hours on-call assistance and/or escalation when required
Assist with the generation and review of customer Monthly 365 / Intune reports. Along with presenting and discussing the findings.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

We offer options for you to interview virtually.
blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
Regular social events and an awesome culture – work with a team of experts in their field.
Ongoing training and development including paid certifications.
Quality hardware and laptop provided.
Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.

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