Customer Experience Representative

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position:

Our Customer Experience Team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies. As a Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its policyholders and agents.

This is a customer-facing position that requires exceptional phone, chat, and email communication skills. We are looking for friendly, collaborative, customer focused team members who genuinely enjoy helping customers and resolving their problems.

Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you!

*This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you'll be asked to do)

• Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
• Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
• Processing endorsements and cancelations for our agents and policyholders.
• Other miscellaneous projects and administrative duties as needed.

The Successful Candidate: (what we're looking for)

• Provide a great customer experience to our customers and agents in a fast-paced, high-call volume atmosphere.
• You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at your best.

• You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.

• You're motivated, show initiative, and understand what it means to get the job done!
• You have excellent organizational skills, attention to detail, and strong ability to multitask.
• You work well with others in a fast-paced, collaborative environment. 
• Familiarity or previous experience working in a homeowner policy focused environment is a plus.

Some Requirements:

• 3+ years of experience in the insurance, customer service industry, or related field.
• Bi-Lingual (English/Spanish) is a plus.

Education:

• High School Diploma or its equivalent (GED) is required.

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel).
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using Zendesk is a plus, but not required. 

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

The typical base pay range for this role across the U.S. is: $50,000.00 - $55,000.00 per year + benefits.

There is a different range applicable to specific work locations. This salary range is a good-faith estimate of what Swyfft may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion.

In addition to base compensation Swyfft offers a comprehensive benefit package.

We Have a Great Benefits Package!

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule 
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

If you require accommodations during the application or interview, please contact Kristine Kustra at kristine@swyfft.com or Nicholas Balten at nick.balten@swyfft.com, and we will make every effort to accommodate your needs.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.