Offer summary

Qualifications:

Experience in sales coordination or team management., Strong understanding of performance metrics and quality assessments., Excellent communication and reporting skills., Educational background in business, marketing, or related fields..

Key responsibilities:

Monitor and analyze sales team performance metrics.

Conduct quality assessments of calls and chats.

Evaluate and improve sales scripts and automated flows.

Prepare reports and provide feedback to management.

Novakid is a Series B EdTech startup ($41,5M raise) with double-digit revenue growth in 2023. This online English as a Second Language learning platform for children aged 4 to 12 has delivered over 15 million English lessons for kids since inception in 2017. This award-winning online English school offers one-to-one and group lessons with qualified and experienced teachers. Kids learn efficiently through full language immersion and fun games and activities, mastering English for academic and career success. The ability to master the English language from an early age is important for a child's future academic and career goals. Novakid complements school learning by giving kids a safe place for real-life English speaking practice, and the methodology is based on learning games - representing the new generation of online learning. Novakid has been recognised by a number of organisations across the world. In 2023, Novakid was included on the 2023 Inc 5000 list - position 105 of 5000, and is 1st in the Education category. In the same year, Novakid won the Best Digital Language Learning Product of the Year Award in the Digital Education Awards; was recognised as a finalist in the 2023 EdTech Digest Awards in the category of Best Language Learning Solution and Novakid was nominated as a finalist in the ‘Early Years’ category of the EdtechX Awards 2023. In 2022, Novakid was selected as the winner of the “Overall Language Learning Company of the Year” in the 2022 EdTech Breakthrough Awards. Novakid’s mission is to build a global community of young English learners designed to encourage deep and meaningful friendships across different cultures. Vacancies: https://hr.novakidschool.com/

Job description

We’re Novakid School, the next-generation early English learning platform that allows kids around the world to learn English efficiently, through play and fully remote practice with native-speaking teachers. Think cutting edge technology like AI-powered games and training apps that promote English speaking and comprehension based on the use of authentic content in English language. Think certified professionals with years and decades of expertise in children’s psychology and learning methods.

We are now looking for a Sales Team Coordinator

You will…

regularly monitor manager performance metrics: workload, processed_rate, contact_rate, paid_rate
Conduct regular quality assessments of calls, chats, performance
Conduct tests and pilots to improve the performance of current procedures: Care Calls, Churn Prevention, Killer Base, Upselling in Active Base
regularly evaluate the bonus system, make monthly calculations of bonus accruals
regularly assess the quality of sales scripts, sales macros in Intercom and conduct tests to improve them
together with the automation team, calibrate and evaluate the quality of automated flows and scripts, check that all managers regularly process contacts from robot flows
make regular reports and presentations with the outcomes and results of secondary sales managers
look for and encourage best practices among managers and communicate them to other team members
provide feedback to regional leads on any possible staffing decisions

Required profile